Mortgage Servicing Specialist (Escrow Processor)

Responsibilities

• Processes timely and accurate mortgage payments, adjustments, reversals, and changes.
• Answers inbound calls from customers, etc., providing resolution or call routing.
• Provides payoff quotes, mails disclosures, and reviews for accuracy when handling loan satisfactions or releases.
• Manages insurance policies and real estate tax bills, including force-placed insurance process.
• Prepares escrow invoices for payment, reviews vouchers for accuracy, and mails payments to the payee.
• Manages the electronic data interface (EDI) process for insurance companies and real estate tax vendors to ensure the Bank servicing system is updated with current information.
• Researches changes and notifications related to real estate tax bills and insurance policies.
• Orders coverage and notifies clients for force-placed insurance process.
• Sets up new loans for accurate servicing, including construction loans.
• Verifies interface accuracy and that of loan closing documents.
• Manages service release of loans to purchasers or investors.
• Works closely with clients, associates, and other relevant parties to source necessary information and documentation required for mortgage activities.
• Captures and coordinates actions within business unit to ensure timely and effective service delivery.

Qualifications

• High School Diploma or GED
• 1 years of experience in Escrow, Client Service, or Mortgage/Bank operations

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.