Escrow Specialist (Loan Servicing)
About the role
The Servicing Escrow Support Specialist supports the administration and maintenance of mortgage escrow accounts throughout the life of the loan. This position is responsible for servicing activities related to Real Estate Taxes, Homeowners and Flood Insurance, Private Mortgage Insurance (PMI/MIP), Escrow Analysis, and Insurance Loss Draft Administration to ensure compliance with investor, agency, regulatory, and company requirements. The Specialist processes transactions, maintains accurate loan records, researches and resolves servicing issues, and collaborates with internal and external stakeholders to ensure timely and accurate escrow servicing. This role contributes to operational excellence, customer satisfaction, risk mitigation, and the protection of collateral securing mortgage loans.
Responsibilities
- Process escrow-related transactions accurately and timely in accordance with established procedures and service level expectations.
- Maintain escrow account records and servicing system updates across assigned functions.
- Research and resolve routine servicing inquiries, discrepancies, and exceptions.
- Communicate effectively with borrowers, investors, vendors, insurance carriers, tax authorities, and internal business partners.
- Ensure compliance with investor, agency, regulatory, and company servicing requirements.
- Assist with quality control reviews, audits, reporting activities, and operational initiatives.
- Identify opportunities for process improvement and escalate concerns when appropriate.
- Maintain productivity, quality, and customer service standards.
- Monitor and maintain real estate tax records for serviced mortgage loans.
- Review and process tax bills to ensure timely payment from escrow accounts.
- Research and resolve tax-related discrepancies, delinquent taxes, and payment exceptions.
- Communicate with tax service vendors, municipalities, and borrowers to obtain and verify