Loan Servicing Specialist I - Escrow

About the role

The Loan Servicing Specialist I – Escrow supports the servicing of residential mortgage loans by managing escrow accounts, taxes, insurance, PMI, and mortgage payoff activities. This role works closely with internal departments and third-party vendors to ensure timely, accurate, and compliant servicing while providing exceptional service to members.

Responsibilities

• Process escrow-related activities, including taxes, insurance, PMI, and annual escrow analysis.
• Maintain CoreLogic and ServiceLink files and reports.
• Process mortgage payoff quotes, escrow waivers, and PMI waivers.
• Respond to member and internal inquiries through Help Scout and phone support.
• Ensure compliance with mortgage servicing regulations and Credit Union policies.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• One to three years of mortgage servicing experience in a bank or credit union is preferred.
• Knowledge of escrow administration, taxes, insurance, and PMI is preferred.
• Strong attention to detail, organizational, and communication skills are essential.
• Proficiency in Microsoft Office, including Excel and Word, is required.
• The ability to manage multiple priorities in a fast-paced environment is necessary.

Benefits

• RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance.
• We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

Pay

• The base hourly range for this position is $22.50 - $23.50 per hour, excluding fringe benefits or potential incentives.

Schedule

• Details on the schedule are not specified in the job posting.