Escrow Servicing Specialist I
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content.
We have Overview (which is like About the role). So we can create About the role
with paragraph(s) from Overview.
Responsibilities: there is a list of responsibilities. Use - .
Qualifications: there is a Qualifications section with bullet-like sentences. Could treat as list.
Desired Qualifications: maybe part of Qualifications or separate? Could combine.
Additional Information: Hours (Schedule) and Location (maybe not needed). We have Hours: Monday - Friday, 8:00AM - 4:30PM. That's schedule. So we can create
Schedule
with Monday - Friday, 8:00AM - 4:30PM
. Location maybe not needed as not a heading; could be omitted or put in a paragraph under About the role? Probably we can include location as part of About the role? But we should not invent sections. The instruction: include a section ONLY when posting has real, specific content for it. So we can include Schedule.
Pay: not mentioned. Benefits: not mentioned (though there is generic benefits in About Us but that's boilerplate; we should remove boilerplate. The About Us includes benefits but it's generic marketing; we should remove cookie/navigation/legal/EEO etc. The About Us is likely boilerplate; we should not include it. So we omit Benefits and Pay.
Skills: Could be derived from Qualifications but we might not need separate Skills section if Qualifications covers. But we could still include Skills if we have explicit skill list. The Qualifications includes many skill-like items. Could treat as Qualifications.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all responsibilities, qualifications, desired qualifications, hours, location maybe.
We must not include boilerplate like Equal Employment Opportunity, Accommodations, Disclaimers, etc. Also remove About Us marketing fluff (Fortune lists). So we keep only Overview, Responsibilities, Qualifications, Desired Qualifications, Additional Information (Hours, Location). Possibly also "About Us" is not needed.
We need to output only HTML fragment, no /, no markdown.
Let's structure:
About the role
Overview text...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe also Desired Qualifications as part of Qualifications? Could add another Desired Qualifications
but we might combine. The instruction: prefer a few substantive sections over many thin ones. So we could combine Qualifications and Desired Qualifications into one Qualifications section, listing both sets. That would preserve all info.
Schedule
Monday - Friday, 8:00AM - 4:30PM
We could also include Location as a paragraph under About the role or separate? Not a heading. Could add a Location: 820 Follin Lane, Vienna, VA 22180; 5510 Heritage Oaks Drive, Pensacola, FL 32526; 141 Security Drive, Winchester, VA 22602
maybe under About the role.
We must not repeat job title. No mention of Job ID.
Let's extract Overview text:
"Overview To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant—all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs)."
We'll put that as paragraph(s). Could split into multiple but one is fine.
Responsibilities list: need to capture each bullet.
Responsibilities paragraph starts after "Responsibilities". The text:
"Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responsesCollaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skillsProgressively mentors junior team members, offering coaching, feedback, and knowledge sharing to help grow overall organization skillsetReview and process escrow analyses in accordance with RESPA, Reg X, Reg Z, FDPA, HPA and investor guidelines, progressing from basic reviews to more advanced analyses and exceptions—including PMI/FHA assessments and mass analyses—as expertise increasesReview escrow accounts to ensure accurate tax and insurance collections, billing, and disbursements; identify discrepancies and maintain compliance through timely adjustments and documentation updatesOversee specialized insurance functions, including Hazard and Flood coverage validation for compliance, progressing from foundational tasks to escalations, LPI, PMI, and advanced reviews as proficiency growsProcess MI cancellations, FHA reconciliations, delinquency reporting, payment verifications and flood insurance certificationsPrepare accurate reports, maintain data integrity within servicing systems, and support regulatory compliance; advanced to producing complex operational, compliance, and month‑end reporting packages, including ad hoc analyses in support of Senior SpecialistsNavigate multiple systems and leverage word processing and spreadsheet tools to manage data effectivelyPerform vendor oversight functions including completion of vendor scorecards, supporting daily wire functions, and timely invoice processingEngage with vendors and tax authorities across multiple jurisdictions to resolve escalated tax issue"
We need to split into separate items. The text seems to have missing punctuation; we can split by capital letters at start of each new responsibility? Let's manually list:
1. Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responses
2. Collaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skills
3. Progressively mentors junior team members, offering coaching, feedback, and knowledge sharing to help grow overall organization skillset
4. Review and process escrow analyses in accordance with RESPA, Reg X, Reg Z, FDPA, HPA and investor guidelines, progressing from basic reviews to more advanced analyses and exceptions—including PMI/FHA assessments and mass analyses—as expertise increases
5. Review escrow accounts to ensure accurate tax and insurance collections, billing, and disbursements; identify discrepancies and maintain compliance through timely adjustments and documentation updates
6. Oversee specialized insurance functions, including Hazard and Flood coverage validation for compliance, progressing from foundational tasks to escalations, LPI, PMI, and advanced reviews as proficiency grows
7. Process MI cancellations, FHA reconciliations, delinquency reporting, payment verifications and flood insurance certifications
8. Prepare accurate reports, maintain data integrity within servicing systems, and support regulatory compliance; advanced to producing complex operational, compliance, and month‑end reporting packages, including ad hoc analyses in support of Senior Specialists
9. Navigate multiple systems and leverage word processing and spreadsheet tools to manage data effectively
10. Perform vendor oversight functions including completion of vendor scorecards, supporting daily wire functions, and timely invoice processing
11. Engage with vendors and tax authorities across multiple jurisdictions to resolve escalated tax issue
We'll output each as
- .
Qualifications: The text after "Qualifications". Let's extract:
"Demonstrate strength in analytical thinking, problem-solving, and document review with exceptional attention to detailFamiliarity with financial institution practices, mortgage servicing, and lending regulationsKnowledge of escrow analysis, property tax processes, and insurance complianceExperience in member/customer service, preferably in banking or financial servicesStrong analytical, research, and problem-solving skillsProficiency in navigating multiple systems and performing accurate data entryEffective verbal and written communication skillsDemonstrates willingness to support and learn from senior team members; shares knowledge when prompted and participates in peer learning activitiesAbility to manage multiple priorities independently and within a team environmentCompetence in Microsoft Word, Excel, and related applicationsFamiliarity with Investor, Insurer, and Navy Federal guidelines as they relate to mortgage loan origination and mortgage servicingFamiliarity with Conventional, FHA, VA loans & RESPA guidelinesFamiliarity with Fannie Mae, Freddie Mac and/or VA mortgage servicing guidelinesExperience in managing multiple priorities independently and/or in a team environment to achieve goalsExperience in preparing accurate reports, maintaining data integrity within servicing systems, and supporting regulatory compliance through routine monitoring and documentation"
We need to split into items. Let's list:
1. Demonstrate strength in analytical thinking, problem-solving, and document review with exceptional attention to detail
2. Familiarity with financial institution practices, mortgage servicing, and lending regulations
3. Knowledge of escrow analysis, property tax processes, and insurance compliance
4. Experience in member/customer service, preferably in banking or financial services
5. Strong analytical, research, and problem-solving skills
6. Proficiency in navigating multiple systems and performing accurate data entry
7. Effective verbal and written communication skills
8. Demonstrates willingness to support and learn from senior team members; shares knowledge when prompted and participates in peer learning activities
9. Ability to manage multiple priorities independently and within a team environment
10. Competence in Microsoft Word, Excel, and related applications
11. Familiarity with Investor, Insurer, and Navy Federal guidelines as they relate to mortgage loan origination and mortgage servicing
12. Familiarity with Conventional, FHA, VA loans & RESPA guidelines
13. Familiarity with Fannie Mae, Freddie Mac and/or VA mortgage servicing guidelines
14. Experience in managing multiple priorities independently and/or in a team environment to achieve goals
15. Experience in preparing accurate reports, maintaining data integrity within servicing systems, and supporting regulatory compliance through routine monitoring and documentation
Desired Qualifications:
"Familiarity with Navy Federal mortgage products, policies, and proceduresExperience as a licensed insurance agent or property tax collector"
Split:
1. Familiarity with Navy Federal mortgage products, policies, and procedures
2. Experience as a licensed insurance agent or property tax collector
We'll combine Qualifications and Desired Qualifications into one Qualifications section, listing all items.
Schedule: Hours: Monday - Friday, 8:00AM - 4:30PM
Location: we could include as a paragraph under About the role or separate. Since no heading for location, we can add a
after overview.
Let's craft HTML:
About the role
To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant—all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs).
Location: 820 Follin Lane, Vienna, VA 22180; 5510 Heritage Oaks Drive, Pensacola, FL 32526; 141 Security Drive, Winchester, VA 22602
Responsibilities
- Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responses
- Collaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal
Schedule
withMonday - Friday, 8:00AM - 4:30PM
. Location maybe not needed as not a heading; could be omitted or put in a paragraph under About the role? Probably we can include location as part of About the role? But we should not invent sections. The instruction: include a section ONLY when posting has real, specific content for it. So we can include Schedule. Pay: not mentioned. Benefits: not mentioned (though there is generic benefits in About Us but that's boilerplate; we should remove boilerplate. The About Us includes benefits but it's generic marketing; we should remove cookie/navigation/legal/EEO etc. The About Us is likely boilerplate; we should not include it. So we omit Benefits and Pay. Skills: Could be derived from Qualifications but we might not need separate Skills section if Qualifications covers. But we could still include Skills if we have explicit skill list. The Qualifications includes many skill-like items. Could treat as Qualifications. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all responsibilities, qualifications, desired qualifications, hours, location maybe. We must not include boilerplate like Equal Employment Opportunity, Accommodations, Disclaimers, etc. Also remove About Us marketing fluff (Fortune lists). So we keep only Overview, Responsibilities, Qualifications, Desired Qualifications, Additional Information (Hours, Location). Possibly also "About Us" is not needed. We need to output only HTML fragment, no /, no markdown. Let's structure:About the role
Overview text...
Responsibilities
- ... ...
Qualifications
- ... ...
Desired Qualifications
but we might combine. The instruction: prefer a few substantive sections over many thin ones. So we could combine Qualifications and Desired Qualifications into one Qualifications section, listing both sets. That would preserve all info.Schedule
Monday - Friday, 8:00AM - 4:30PM
We could also include Location as a paragraph under About the role or separate? Not a heading. Could add aLocation: 820 Follin Lane, Vienna, VA 22180; 5510 Heritage Oaks Drive, Pensacola, FL 32526; 141 Security Drive, Winchester, VA 22602
maybe under About the role. We must not repeat job title. No mention of Job ID. Let's extract Overview text: "Overview To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant—all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs)." We'll put that as paragraph(s). Could split into multiplebut one is fine. Responsibilities list: need to capture each bullet. Responsibilities paragraph starts after "Responsibilities". The text: "Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responsesCollaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skillsProgressively mentors junior team members, offering coaching, feedback, and knowledge sharing to help grow overall organization skillsetReview and process escrow analyses in accordance with RESPA, Reg X, Reg Z, FDPA, HPA and investor guidelines, progressing from basic reviews to more advanced analyses and exceptions—including PMI/FHA assessments and mass analyses—as expertise increasesReview escrow accounts to ensure accurate tax and insurance collections, billing, and disbursements; identify discrepancies and maintain compliance through timely adjustments and documentation updatesOversee specialized insurance functions, including Hazard and Flood coverage validation for compliance, progressing from foundational tasks to escalations, LPI, PMI, and advanced reviews as proficiency growsProcess MI cancellations, FHA reconciliations, delinquency reporting, payment verifications and flood insurance certificationsPrepare accurate reports, maintain data integrity within servicing systems, and support regulatory compliance; advanced to producing complex operational, compliance, and month‑end reporting packages, including ad hoc analyses in support of Senior SpecialistsNavigate multiple systems and leverage word processing and spreadsheet tools to manage data effectivelyPerform vendor oversight functions including completion of vendor scorecards, supporting daily wire functions, and timely invoice processingEngage with vendors and tax authorities across multiple jurisdictions to resolve escalated tax issue" We need to split into separate items. The text seems to have missing punctuation; we can split by capital letters at start of each new responsibility? Let's manually list: 1. Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responses 2. Collaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skills 3. Progressively mentors junior team members, offering coaching, feedback, and knowledge sharing to help grow overall organization skillset 4. Review and process escrow analyses in accordance with RESPA, Reg X, Reg Z, FDPA, HPA and investor guidelines, progressing from basic reviews to more advanced analyses and exceptions—including PMI/FHA assessments and mass analyses—as expertise increases 5. Review escrow accounts to ensure accurate tax and insurance collections, billing, and disbursements; identify discrepancies and maintain compliance through timely adjustments and documentation updates 6. Oversee specialized insurance functions, including Hazard and Flood coverage validation for compliance, progressing from foundational tasks to escalations, LPI, PMI, and advanced reviews as proficiency grows 7. Process MI cancellations, FHA reconciliations, delinquency reporting, payment verifications and flood insurance certifications 8. Prepare accurate reports, maintain data integrity within servicing systems, and support regulatory compliance; advanced to producing complex operational, compliance, and month‑end reporting packages, including ad hoc analyses in support of Senior Specialists 9. Navigate multiple systems and leverage word processing and spreadsheet tools to manage data effectively 10. Perform vendor oversight functions including completion of vendor scorecards, supporting daily wire functions, and timely invoice processing 11. Engage with vendors and tax authorities across multiple jurisdictions to resolve escalated tax issue We'll output each as
after overview. Let's craft HTML:
About the role
To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant—all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs).
Location: 820 Follin Lane, Vienna, VA 22180; 5510 Heritage Oaks Drive, Pensacola, FL 32526; 141 Security Drive, Winchester, VA 22602
Responsibilities
- Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responses
- Collaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal