Mortgage Servicing Specialist
About the Role
Answering inbound mortgage servicing calls.
Responsibilities
- Answering inbound mortgage servicing calls
- Assisting customers with mortgage payments and payment processing
- Explaining escrow changes, tax increases, insurance impacts, and monthly payment adjustments
- Responding to questions regarding loan balances, interest rates, and account status
- Researching customer accounts and resolving servicing issues
- Updating customer information within servicing systems
- Navigating multiple databases while documenting conversations in real time
- Processing service requests and loan maintenance activities
- Coordinating with internal servicing, escrow, and operations teams as needed
Requirements
- Minimum 3 years of call center experience
- Bilingual in Spanish and English
- Strong customer service experience
- Experience working in a high-volume inbound environment
- Ability to type and document information while on calls
- Experience navigating databases and multiple applications simultaneously
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong multitasking and organizational skills
- Team-oriented mindset
- Passion for helping customers and solving problems
- Stable work history with demonstrated tenure
Job Type & Location
This is a Contract position based out of Columbia, SC. This is a fully onsite position in Columbia, SC. This position is anticipated to close on Sep 16, 2026.
Pay and Benefits
The pay range for this position is $17.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)