Mortgage Servicing Property Preservation Specialist

About the role

The Mortgage Servicing Property Preservation Specialist is responsible for managing and overseeing the maintenance, inspection, and preservation of properties within a mortgage servicing portfolio—primarily defaulted, delinquent, or foreclosed assets. This role ensures properties are secured, maintained to investor and regulatory standards, and protected against deterioration or loss in value.

Key Responsibilities

• Coordinate and monitor property preservation activities including inspections, securing, winterization, repairs, and maintenance
• Review vendor reports, photos, and invoices for accuracy, quality, and compliance with guidelines
• Ensure adherence to investor, insurer, and regulatory requirements (e.g., FHA, VA, Fannie Mae, Freddie Mac)
• Manage timelines and service level agreements (SLAs) to prevent curtailments or penalties
• Communicate with field service vendors to issue work orders, resolve deficiencies, and ensure timely completion of tasks
• Audit property condition reports and preservation actions to ensure cost-effectiveness and necessity
• Track and approve expenses within allowable limits and escalate exceptions as needed
• Maintain accurate records and documentation in servicing systems
• Identify risks related to property condition, code violations, or hazards and initiate corrective actions
• Collaborate with internal departments such as foreclosure, REO, claims, and compliance teams

Location and Schedule

This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of experience in mortgage servicing, property preservation, default servicing, or a related field
• Knowledge of investor guidelines (FHA, VA, GSEs) and property preservation standards
• Strong attention to detail and ability to analyze reports and photographic evidence
• Experience working with vendor management systems and servicing platforms
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent organizational and time management skills
• Strong written and verbal communication abilities

Preferred Skills

• Experience with inspection and preservation tools such as VendorScape, MCS, Safeguard, or similar platforms
• Understanding of foreclosure timelines and processes
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a focus on cost control and compliance

What We Offer | Career and Culture

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
• Growth Path: Defined paid training and clear pathways for career development.
• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

Department

Mortgage Operations | Servicing

Locations

Troy MI

Employment type

Full-time

About AD Mortgage

AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.