Mortgage Sales Manager

Essential Functions & Responsibilities

• Drives mortgage production from application to funding through management of the mortgage origination staff.
• Utilizes pipeline reporting to ensure all loans are being worked in a timely manner.
• Trains origination staff on best practices in obtaining mortgage business from resources outside the credit union.
• Assists Mortgage Loan Originators (MLOs) in finding effective and efficient processes that help them produce assigned loan volume goals (dollars and/or numbers).
• Provides feedback and ratings to employees through regular use of performance metrics, coaching, and evaluations.
• Takes prompt corrective action when necessary.
• Responds to escalated member and branch issues in a timely and concise manner.
• Promotes the company through active participation in civic functions.
• Works on special projects as assigned by executive management.
• Leads process improvement to create the most efficient and effective processes for all team members.
• Creates and maintains MLO product and services manual and ensures MLOs are properly trained on it.
• Affords assistance in the research and resolution of any internal or external audit findings.
• Develops and mentors staff; provides training on compliance and process improvements; takes corrective action as needed and recognizes positive achievements as they occur.

Experience

• Three or more years of mortgage industry experience and one or more years of people management experience is required.

Education

• Bachelor's degree in a business-related field, OR equivalent combination of education, training, experience, or military experience is required.