Mortgage Processor

Responsibilities

• Effectively manage a pipeline of 50+ loans.
• Manage all workflows from the time that the loan is assigned to the Processor until the loan is cleared to close.
• Maintain all Quality Service Standards (QSS) established by Management for loans in process.
• Direct contact with Members to obtain documentation needed for the processing of all loan products.
• This includes the initial Welcome Call through to advise them that their loan has been sent to the Closing Team.
• Obtain and review all required documentation for submission to Underwriting and update Encompass accordingly.
• This includes income calculations for all self-employed borrowers.
• Order all services required for the loan product in accordance with Fannie Mae Guidelines.
• Prepare change of circumstance redisclosures to ensure the meeting of critical compliance timelines.
• Review for accuracy and provide to the borrower to obtain signatures.
• This includes (but is not limited to) a change of title company, updates to title fees, taxes, loan amount, rate lock, rate extensions, and program changes.
• Meet all important mortgage dates including commitment and closing dates.
• Lend loans to be submitted to closing within established TRID timeframes.
• Post fees for appraisal orders.
• Cross sell title services, and upsell other product opportunities to Members.
• Create a positive interface between the Members and all Citadel internal partners to increase Net Promoter Scores.
• Suggest ways to improve the overall operational efficiency of the Processing function.
• Absorb and assist Teammates to meet Mortgage Department Volume Goals and QSS on a monthly basis.
• Answer status calls and provide updates to Members, Retail Offices, Call Center, and third-party interests as requested.
• Process Home Equity loans as required by Management.
• Perform other Administrative and Processing tasks as needed or required by Management.

Qualifications

• 5 years of experience in Processing Mortgage loans preferred.
• 2 years Mortgage Loan Processing required.
• Understanding of Mortgage Lending and the origination process.
• Knowledge of Fannie Mae, PMI and Credit Union lending guidelines.
• Knowledge of TRID, Redisclosure/Change of Circumstance.
• Knowledge of FHA, VA, and USDA lending policies and procedures.
• High School Diploma or equivalent; BS in business or related field preferred.
• Microsoft Office, Mortgage Loan Software; Encompass experience preferred, FICS and Synergy experience a plus preferred.