Mortgage Loan Officer

About the role

Rogue Credit Union is a member-owned, not-for-profit financial cooperative in the Rogue Valley, Oregon. The role involves interviewing mortgage loan applicants, processing loans, maintaining member records, and promoting the Credit Union.

Responsibilities

• Interviews mortgage loan applicants in person or by telephone and explains loan options, rates, terms and collateral requirements.
• Inputs loan applications into the computer and provides initial loan disclosures.
• Maintains member records and prepares files/member documents with the highest level of confidentiality and accuracy.
• Communicates with members, realtors and support staff regularly on all loans files when applicable.
• Willingly and actively returns calls to members including mortgage transfer calls from Member Contact Center, internal branch referrals, and all other call leads as assigned.
• Promptly responds to members' requests, questions, and concerns by finding the appropriate solution. Assists members as quickly as possible and assists walk-in members whenever possible.
• Makes weekly realtor contacts (in-person and phone contact) to promote future business and external referrals to the Credit Union to include phone calls, in-person meetings, office presentations and realtor networking events.
• Promotes a culture of deepening participation by effectively and actively cross selling Credit Union products and services to meet each member's needs as discovered on member's credit report or interview with member.
• Collaborates and assists with other departments/branches to maintain unsurpassed service across all areas of the Credit Union. Cultivates a team environment at all times.
• Proactively performs other duties as needed or assigned. Assists with Home Equity loans and branch team members as needed.

Qualifications

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Knowledge and Skills: Experience with Credit Union products, services, policies and procedures, and understanding of the Credit Union's mission and vision. Good communication and listening skills; able to operate a 10-key calculator and computer skills.

Performance Measurements

• Supports and practices Rogue's Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue's community involvement program in a positive and proactive manner.
• Mets or exceeds the minimum established departmental goals in order to assist in meeting the Credit Union goals and scorecard metrics.
• Demonstrates excellent oral and written communication skills.
• Maintains an understanding of Credit Union products, services, policies and procedures, as well an understanding of the Credit Union's mission and vision.
• Ensures all activities within the department are carried out within the expected time frames and completed accurately.
• Ensures compliance in all regulatory and procedural areas.
• Provides consistent service that creates the most loyal members in the nation!