Mortgage Loan Officer

Responsibilities

• Advise and educate clients on the home-buying or refinance process and how to better manage their mortgage needs.
• Messes mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.
• Aids in the preparation of credit information necessary to establish qualifying range, including such factors as applicant’s assets, credit experience, and income, based on predetermined standards.
• Keeps record on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing.
• Arranges new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
• Completes mortgage loans by monitoring collection, verification and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.
• Excellent interpersonal and persuasion skills.
• Ability to perform functions in an accurate and timely manner.
• Performs other duties as assigned.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs.
• Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members.
• Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives.
• Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• High school diploma, BA degree in Finance, Accounting or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self-motivation, positive and competitive attitude.
• Detailed orientated.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired.
• Must have more skills than just telemarketing experience. Organic lead generation and Social Media efficiency is essential to loan originators’ long term prosperity.