Mortgage Loan Officer

About the role

The Loan Officer is the face of Homeward Mortgage and responsible for servicing new customer opportunities being generated by the company. In doing this, you’ll own the agent and customer experience while being responsible for ensuring that all parties to the transaction remain confident and informed about their transaction. Leads will be provided to you and the main responsibility will be to engage, build, maintain the referral relationship and convert the client. As part of the team, you’ll be supported by an industry-leading team of Processors, Underwriters and Closers while collaborating with our growth team to make Homeward Mortgage the preferred home finance provider for every top agent in our markets.

Responsibilities

• Accountable for converting leads, driving an increase in share of wallet, consistent and transparent relationships with our agent partners and customers
• Manage a pipeline of homebuyers and agents, ensuring they receive top service and exceptional responsiveness
• Deliver a world class mortgage experience with excellent service
• Quarterback your transaction team to ensure status updates are communicated to internal teams, agent partners and homebuyers in a timely manner, ensuring they are up to date on file status and well equipped to navigate any unique circumstances
• Originate agency conforming, FHA, VA, and non-conforming (jumbo) residential mortgage loans
• Quote interest rates, structure and restructure loans
• Collaborate with internal teams to creatively solve for challenging underwriting scenarios

Requirements

• 6+ years of experience originating FNMA, FHLMC, FHA, VA and non-conforming (jumbo) mortgages
• Expert knowledge of Desktop Underwriter (DU) and purchase mortgages
• Superior customer service skills
• Strong written and verbal communication skills
• Strong phone sales skills
• Strong time-management and project management skills
• Sales mentality and drive to grow your business and relationships
• Ability to thrive in a fast-paced, high production environment
• The initiative to build something new
• NMLS licensed held in one or more of the following states: Arizona, Colorado, Florida, Georgia, North Carolina, Oregon, South Carolina, Tennessee, Texas, Washington

Qualifications

• Compensation: Average OTE expected to be $150K+
• Remote-first environment (our Headquarters are in Austin, TX)
• Exciting stock option grant for every full-time employee
• 401(k) employer contribution match
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

Benefits

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

• The Golden Rule: It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.
• Calm Focus: We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.
• One Team, One Dream: Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.