Mortgage Loan Officer

About the role

As a member of our Mortgage Sales Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

What We Offer

• $40K+/annual base salary which includes an initial 4 month guaranteed draw period; exact commission schedule to be discussed upon offer
• Competitive commission program
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits
• A flexible hybrid work schedule environment
• Career growth and development opportunities

Who You Are

• A dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member
• Able to provide everyone you assist or support with a high level of service
• Strong organization and multi-tasking skills
• Searching for a rewarding career where you are valued and respected

What You'll Do

• Develop, maintain and solicit residential first mortgage and HELOC loan business
• Represent the credit union in a professional manner and provide quality service to current and potential members
• Guide new and existing members, including first-time homebuyers, through the application process
• Conduct person-to-person interviews with members who request an appointment for a mortgage loan or HELOC, and complete the application for the member during the interview
• Counsel applicants on credit, affordability and conduct pre-qualification analysis
• Explain rate, terms, payment amounts and closing costs to the member
• On a timely basis, respond to member e-mail and telephone inquiries requesting information on products, services, and problem resolution
• Develop and present real estate financing related seminars and workshops at branch and other locations
• Follow up with interested parties for pre-qualification, general mortgage counselling and score enhancement when appropriate
• Actively manage individual loan pipeline and provide consistent and timely follow-up to members to ensure minimum turnaround time and enhance the members' experience
• Provide activity reports to the SVP, Residential Loan Sales as requested or required
• Complete all necessary loan data in relevant POS & LOS systems as required, meet all compliance deadlines and requirements and work with Residential Loan Operations staff to achieve a timely and efficient approval and closing process
• Cross-sell all HFCU products and services where possible
• Keep informed of trends and developments in the real estate loan market and make recommendations to improve products, services, policies and procedures
• Perform such other duties and functions as requested or required from time to time

Knowledge/Skills/Experience Required

• Strong desire to work in a purpose-driven organization
• 5 – 8 years of verifiable, successful expertise in Real Estate Loan origination (or applicable sales related experience) with a working knowledge of all state and federal (Fannie Mae and VA guidelines) mortgage regulations
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours
• Must become registered as a Hanscom Federal Credit Union Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS)
• Strong written and oral communication skills with the ability to effectively communicate information over the telephone and in person
• Exemplary public speaking skills similarly required
• Willingness to work hours outside of the typical “9am to 5pm” week, including weekends, as responsibilities require

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs
• Capable of climbing / descending stairs in an emergency situation
• Able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
• Able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
• Able to work extended hours or travel off site whenever required or requested by management
• Able to work regular, reliable and timely attendance

Working Conditions

• Able to routinely perform work indoors in climate-controlled shared work area with minimal noise
• Able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
• Able to read and carry out various written instructions and follow oral instructions
• Able to complete basic mathematical calculations, spell accurately, and understand computer basics
• Able to speak clearly and deliver information in a logical and understandable sequence
• Able to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
• Able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
• Able to effectively handle multiple, simultaneous, and changing priorities
• Able to exercise highest level of discretion on both internal and external confidential matters