Mortgage Loan Officer Assistant (LOA)

Sales

• Aid Mortgage Loan Originators in taking or updating loan applications, negotiating terms, and collecting documentation.
• Maintain relationships with current and prospective clients while providing excellent customer service.
• Represent Arbor Bank in community organizations and activities.

Loan Product Expertise & Application

• Collaborate with originators to structure loans that meet borrower needs while complying with product guidelines.
• Evaluate borrower profiles to determine appropriate loan product fit based on income, credit, assets, and property type.
• Apply guidelines for all major mortgage loan types including Conventional, FHA, VA, USDA, Jumbo, and NIFA.
• Review and validate borrower documentation (income, assets, credit, liabilities) for completeness and accuracy.
• Structure loan files according to product guidelines (Conventional, FHA, VA, USDA, NIFA).
• Monitor pipeline to ensure timely processing and adherence to deadlines.
• Interpret and apply automated underwriting system (AUS) findings from DU and LP.
• Stay current on investor overlays and agency updates to ensure accurate loan structuring.

Training

• Coordinate onboarding and ongoing training for sales team members.
• Identify training gaps and provide solutions to improve team performance.
• Deliver responsive support to internal stakeholders.

Project Management

• Participate in the identification, design, development, and implementation of assigned projects.
• Work with internal and external resources to ensure successful and timely completion in accordance with user needs.
• Lead or support projects related to process improvement, system upgrades, or compliance initiatives.
• Collaborate with internal and external resources to meet project goals.
• Streamline workflows to improve operational efficiency and customer satisfaction.
• Manage multiple projects simultaneously by prioritizing project deadlines.

Compliance & Regulatory Oversight

• Stay current on federal, state, and investor guidelines affecting mortgage lending.
• Ensure loan files meet regulatory and internal compliance standards.
• Assist in responding to internal audits and external regulatory reviews.
• Identify and escalate potential compliance issues to the Mortgage Operations Manager.
• Support implementation of policy changes and regulatory updates across the team.

Other Duties

• Perform physical requirements as described in the Physical Requirements section.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal, branch, and department sales and customer service goals.
• Perform other duties as assigned.