Mortgage Loan Officer Assistant

About the role

Mortgage Loan Officer Assistant at United Community supports the Mortgage Loan Originator (MLO) or Sales Manager by providing sales support, loan coordination, document collection, customer service, and end-to-end follow-through. The role directly increases MLO productivity and enhances the borrower experience.

Responsibilities

• Monitor loan files and ensure efficient, accurate processing through closing
• Organize and track active loans as directed by the MLO
• Obtain borrower applications and assist with pre-qualification
• Deliver superior customer service to borrowers and partners
• Complete and review required forms; collect documentation and fees
• Submit files to underwriting and ensure compliance and accuracy
• Manage inbound calls for the MLO and ensure professional communication
• Maintain the MLO database and coordinate submissions to processing and closing
• Assist with pricing scenarios and rate locks
• Provide loan status updates to borrowers and maintain pipeline visibility
• Learn and utilize internal mortgage technology and loan systems
• Maintain strong working knowledge of FNMA/FHLMC, FHA, VA, USDA, and other mortgage programs
• Follow all federal and state lending compliance guidelines

Requirements

• High School Diploma or equivalent
• 2+ years of experience as a loan coordinator, loan originator assistant, or processor
• Active NMLS license
• Proficiency in Microsoft Office
• Strong internet research skills and comfort using online tools
• Prioritize Associate’s or Bachelor’s degree preferred
• Experience with Encompass and Mortgage Returns
• Knowledge of FNMA/FHLMC, FHA, VA, USDA, and other current mortgage loan products

Conditions of Employment

• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position
• FLSA Status: Non-Exempt

Pay

USD $34,102.00 - USD $49,382.00 /Yr.