MORTGAGE LOAN OFFICER ASSISTANT

About the Role

This position is responsible for all loan processing functions as well as assisting Loan Officers with certain tasks and other duties as assigned.

Responsibilities

• Label documents and split them into proper file folders.
• Request appraisal and title work to be ordered by processing and track items to ensure timely return.
• Analyze and complete initial review of income and asset documents to ensure quality of the file and assist with processing and underwriting turn times.
• Review loan documents for proper completion and ensure all necessary documents are present to move the file to underwriting.
• Assist with adverse action notices, denials, and re-disclosures.
• Assist originators with pipeline management to ensure all conditions are requested in a timely manner to avoid delays.
• Assist with pipeline reports for meetings to ensure accuracy with origination and support staff.
• Order items as needed when the processor is out of the office to keep files moving.
• Other duties as assigned by management.

Requirements

• High School Diploma or Equivalent.
• Banking and loan experience is helpful.
• Basic computer experience including Microsoft Word, Excel, and database knowledge.
• Good typing skills.
• Excellent verbal and written communication skills, including the ability to effectively compose original correspondence and verbally exchange information with customers and vendors.
• Ability to interpret the needs of customers and effectively resolve any problems to ensure complete satisfaction.
• Basic math skills including the ability to calculate fractions, decimals, and percentages.
• Ability to apply common sense understanding to carry out verbal and written instructions and deal with standardized and unique situations.
• Excellent customer service skills.

Skills

• Interpersonal and problem-solving skills.
• Ability to maintain confidentiality and professionalism.
• Positive, "Quality Customer Service" approach when dealing with internal and external customers.
• Willingness to assist beyond normal job duties as required.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment

The noise level in the work environment is usually moderate/conversational.