Mortgage Loan Officer Assistant

About the Role

The Mortgage Loan Officer Assistant supports the Mortgage Banker throughout the mortgage loan process, assists with borrower and referral partner marketing, ensures top-level customer service, facilitates loan tracking, and maintains communication between the team and all interested parties.

Responsibilities

• Receive all loan files from Mortgage Banker via email or paper form.
• Meet regularly with Mortgage Banker to keep communication on loan files and marketing current.
• Maintain customer and referral partner retention software (Loan Tool Box).
• Assist Mortgage Banker with new applications.
• Input loan application data in system for loan applications not received via Internet.
• Create customer folder in shared drive.
• Pull credit reports.
• Send loan application documents to borrowers if requested by Mortgage Banker.
• Retrieve new loan applications from Internet website and inform Mortgage Banker of new loan file.
• Gather and store any documentation brought to office from customers and scan to Mortgage Banker.
• Perform transaction-specific tasks:
  • Purchase Transactions:
    • Gather all referral partner information and enter in Loan Tool Box (LTB).
    • Enter customer information in LTB.
    • Make initial “Welcome” call to listing and selling agents on behalf of Mortgage Banker introducing team and verifying information for closing.
    • Send initial personalized letter from Mortgage Banker to listing and/or selling agent.
    • Schedule loan closing with assigned closing attorney and follow-up to ensure all required information is received in a timely manner.
    • Track loan status (e.g., appraisal status, title status) based on key elements Mortgage Banker wants reported to referral partners.
    • Track loan file progress through underwriting to ensure loan packages are sent to closing attorney within 72 hours of closing.
    • Follow-up with closing attorney for HUD-1, deliver to Mortgage Banker for review and distribution.
    • Make “Goodbye” call 24 hours prior to closing to review final closing date and time.
    • Update customer information in LTB to reflect new loan data.
  • Refinance Transactions:
    • Enter customer information or update current information if a returning customer.
    • Make initial “Welcome” call to borrowers to introduce team on behalf of Mortgage Banker and verify closing information.
    • Schedule loan closing with chosen attorney and follow up to ensure all information has been received.
    • Track loan status through processing and underwriting to ensure loan package is sent to attorney within 48 hours of closing.
    • Obtain HUD-1 for Mortgage Banker to distribute to borrowers.
    • Verify final loan closing time and make “Goodbye” call to borrowers 24 hours prior to closing.
    • Update LTB with final loan data.
• Perform marketing and customer service-related activities.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of job-related experience.
• Ability to operate a personal computer using Microsoft Word and Excel.
• Working knowledge of loan documentation and bank terminology.
• Basic knowledge of accounting.
• Ability to deal tactfully and effectively with customers and fellow employees.
• Ability to learn and utilize all necessary computer applications (knowledge preferred).
• Ability to follow instructions, policies, and procedures.
• Must be detail-oriented and organized.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Occasionally required to walk.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

• Professional working environment requiring effective verbal and written communication.
• Must demonstrate strong interpersonal skills when working closely with internal business partners and external clients.
• Exposure to confidential and proprietary information; must uphold confidentiality at all times.
• May be exposed to high-risk situations (e.g., robbery); must follow detailed instructions and procedures to safeguard employees, customers, and assets.