Mortgage Loan Officer Assistant

About the Role

Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast. At MIG, our success is built on the expertise and dedication of our people.

What MIG Offers

• Excellent compensation
• A corporate brand well known for purchase focus, keeping LO promises, and closing on time
• Local branch model with on-site processing and localized Underwriting and Closing
• Comprehensive benefits package (medical, dental, life, vision, and short- and long-term disability insurance)
• 401K with company match
• Career growth and development opportunities
• A company that believes in community and charitable contribution

Position Summary

Responsible for managing communications and providing administrative support to Loan Officers and Branch Manager in a fast-paced environment. *After 6 months, we will review performance to explore the opportunity for a mentoring position to learn the origination side of the business.

Responsibilities

• Develop all LO correspondence, including but not limited to:
• Manage birthday card database
• Contact FSBO’s with mailings
• Develop all Flyers (i.e., listing and marketing)
• Order postcards for all appraisals
• Mail intro letters to all pre-quals
• Mail thank you letters to all realtors for referrals
• Manage monthly or quarterly newsletter for LOs (including setup, mailings, and issuing deadlines for material)
• Distribute Loan Status reports weekly to realtors
• Email weekly rate sheet to realtor database
• Call online applicants to obtain missing information
• Call to report weekly loan status to customers
• Follow up with previous pre-quals to maintain contact with customers who have not closed
• Send thank you letters for business to newly closed clients
• Update and maintain closed loan database monthly
• Attend weekly team meetings and bi-weekly LO meetings
• Lock in loans while LOs are in the field
• Order appraisal and title and stack files in submission order on all new files before handing to processor (LO to review before hand off to processor)
• Manage mortgage returns and top of minds
• Track UTCs, closings, and lock expirations to meet deadlines
• Run Credit Reports
• Take loan applications/Pre-quals
• Input loan data from start to finish into E3
• Run loans through various systems
• Submit loan files to underwriting
• Other duties as assigned

Qualifications

• Minimum Education: High School diploma or equivalent required; College degree preferred
• Minimum Knowledge / Ability:
  • Must be willing to take classes and testing to qualify for Federal / State Loan Officer License within first 6 months of employment
  • Proficiency in Microsoft Office (particularly Excel & Word) and all Windows applications
  • Ability to learn and work with various Mortgage computerized applications
  • Excellent interpersonal, oral, and written communication skills (including spelling/grammar skills)
  • Strong organizational, follow-up, problem-solving, and analytical skills
  • Detail, task, and goal-oriented
  • Ability to relate and communicate professionally with all levels of management and internal/external contacts
  • Ability to prioritize and perform multiple tasks in a fast-paced team environment
  • Excellent work ethic with ability to work independently with little or no supervision
  • Excellent attendance history
• Minimum Experience:
  • 1-2 years administrative support experience
  • 1 year Mortgage Industry experience preferred
  • Experience in call centers, leasing, collection agencies, or other customer service fields is desirable

Physical Requirements

• Must be able to navigate throughout the building and travel throughout the community
• Must be physically present at real estate and other customer offices for marketing purposes
• Must be able to hear and communicate well
• Must have good eye-hand coordination and finger movement for use in computer software programs

Notice: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.