Mortgage Early Default Counselor

About the role

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.

Responsibilities

• Educate members of the benefits of fulfilling their mortgage payment obligations
• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries
• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action
• Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures

Requirements

• 1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
• Valid driver's license and ability to drive as required for the role
• Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
• Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
• Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels

Qualifications

All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

Skills

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Benefits

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Pay

Weekly pay and comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

Schedule

Full-time schedule.