Financial Counselor

Overview

Centinela Hospital Medical Center is committed to quality, compassion, and community. As part of Prime Healthcare, one of the top 15 hospital systems in the US, we are currently seeking new members to join our award-winning team. Established for 100 years, Centinela Hospital is a 362-bed acute-care facility with a 24-hour STEMI certified emergency department and primary stroke center, offering orthopedic care, advanced cardiac services, critical care, inpatient and outpatient rehab programs, and more. We have received numerous national awards and recognitions, including "100 Top Hospital" from Fortune/Merative and straight 'A's for hospital safety from The Leapfrog Group.

Responsibilities

• Determines patient liability based on benefits and advises patient of their liability prior to scheduled elective procedures.
• Negotiates collection arrangements for all elective care services rendered.
• Verifies insurance eligibility and benefits for emergent and urgent admissions, procedures, or other services, ensuring communication of patient responsibility to the patient or responsible party.
• Secures accurate patient demographic and insurance information, updating account information as needed.
• Aids patients in making arrangements for patient responsibility by time of discharge for emergent or urgent services.
• Screens and refers patients for possible linkage to state, county, or other government assistance programs, as well as charity or discounts as per the facility's Charity and Discount policies.
• Collaborates with Case Management to secure Medicaid/Medical treatment authorizations as needed.
• Maintains effective communication skills, including verbal, written, and telephone interactions.
• Displays proficiency in mathematical skills.

Qualifications

• Knowledge of standard insurance companies and verification requirements.
• Well-versed in authorization processes for all payers.
• Ability to multi-task and prioritize tasks to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent (effective 4/1/14 for all new hires).

Pay & Benefits

The current compensation range for this role is $25.70 to $25.70. The exact starting compensation will be determined at the time of selection, considering factors such as skillset, years of applicable experience, education, credentials, and licensure. Centinela Hospital Medical Center offers competitive compensation and a comprehensive benefits package, including paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and various voluntary benefit options. Benefits may vary based on collective bargaining agreements and employment status (full-time or part-time).