Financial Counselor

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. Our people are the most important part of who we are, empowering them to challenge the status quo and be the difference.

Opportunity offerings

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits
• Career advancement

Responsibilities

• Perform benefit education and validation, including face-to-face review of inpatient benefits, authorization, and collecting inpatient, observation, and outpatient in a bed liability
• Handle accurate verification and calculation of patient liabilities including previous balances
• Collect patient payments, which may require nights, weekends, and holidays as necessary
• Work within policies and processes as performed across the entire organization
• Assess patient insurance and financial information to determine liability
• Utilize face-to-face communication with patients during their stay to collect estimated patient liability
• Work various patient access, insurance eligibility, follow-up reports as assigned
• Assist in facilitating daily inhouse call reviews to validate patients have valid payor source with authorization on the account for the current stay
• Complete pre-registration and registration tasks including registering patients at time of service or prior to date of service while attempting to collect patient's financial liability
• Monitor missed collection opportunities for potential process improvements and follow-up
• Make at least 3 attempts each day to visit a patient's room if the patient is otherwise preoccupied in previous attempts
• Note all accounts with patient liability daily
• Make follow-up phone calls to patients unable to make payment while in-house
• Send letters to patients' addresses post-discharge detailing estimated liability and payment options
• Work with patients to sign consent to treat, observation, Important Message from Medicare, and other registration-related forms if applicable
• Assist eligibility specialists in verification of insurance information, Medicaid and charity processing, and other tasks as needed
• Run a daily census to determine patients with potential eligibility
• Assist in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems

Experience we love

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences

Required qualifications

• High School Diploma/GED required
• CRCR (Certified Revenue Cycle Representative) required within 6 months of hire (company paid)

Pay

This position pays between $18.15 - $19.40/hr based on experience.

Benefits

We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Associate benefits including healthcare, time off, retirement, and well-being programs
• Professional development with professional certification relevant to your field and tuition reimbursement
• Quarterly and annual incentive programs for employees who go beyond and keep raising the bar
• Culture rooted in collaboration, growth, and innovation
• Work-life flexibility
• Great Place to Work certified 2023-2024

Awards

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024