Mortgage Disclosure Representative (Temporary Position)

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high‑quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We offer competitive compensation, great benefits, and professional development and advancement opportunities.

Responsibilities

• Analyze applications and supporting qualifying documents submitted by Loan Officers for clerical errors.
• Verify initial information in Encompass to create electronic loan files for Portfolio Mortgage products and ensure guidelines are met.
• Prepare and issue loan estimate documents in compliance with various regulations.
• Prepare and issue revised disclosures.
• Prepare verifications and appropriate letters for attorneys and appraisers.
• Order services associated with loans.
• Participate in writing procedures.
• Use external sites to assist with information needed.
• Perform other jobs or duties as directed.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all applicable laws and regulations, policies, procedures, internal controls, and training requirements.

Qualifications

• High School Diploma or GED required.
• Associate’s Degree or bank experience preferred.
• All applicants must be 18 years of age or older.

Skills

• Strong attention to detail.
• Proven organizational and analytical skills.
• Ability to prioritize and work effectively under time constraints.
• Good written and verbal communication skills.
• Research and problem‑solving skills.
• Proficient in Microsoft Word and Excel.

Experience

• Two (2) years of office experience is preferred.

Schedule

40 hours/week (Temporary Assignment – up to approximately 12 weeks).

Compensation

Commensurate with experience plus potential for annual merit increase.

Physical Requirements

The employee may be required to stand, walk or sit; use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. Occasionally required to lift or move up to 25 pounds. Vision requirements include close vision and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.