Mortgage Consumer Direct Lender

Responsibilities

• Proactively contact potential customers through various channels; accept and make multiple sales calls daily (inbound and outbound) utilizing interpersonal and communication skills to generate mortgage applications through lead sources.
• Provide a comprehensive picture of the full features and benefits of mortgage products in a manner that is most relevant to the customer. Sell the most pertinent benefits positively and persuasively to each customer.
• Review the Arvest lead management system for leads of applicants, initiate contact and respond to any questions.
• Take applications over the phone, the Arvest website or the Arvest app and collect required financial/mortgage information.
• Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
• Recommend differing products based on customers’ needs and circumstances.
• Maintain a current knowledge base of the mortgage industry, mortgage products, lending practices and regulatory guidelines.
• Know and follow the Arvest lending policy, procedures, and underwriting requirements.
• Be cognizant of opportunities to exceed customer expectations by actively listening to the customer and making referrals when applicable.
• Build rapport and leverage customer relationships by meeting and exceeding their needs.
• Resolve all customer complaints personally or refer them to the appropriate area.
• Forward a copy of all written complaints to the manager for additional follow-up.
• Build “customer for life” relationships by providing routine and structured follow-ups to ensure each customer always looks to Arvest for future mortgage transactions.
• Ask for referral opportunities from existing customers to advance the scope and reach of our existing customer base and exceed department sales and personal goals.

Qualifications

• A high school diploma or general education degree (GED) is required.
• 1 year of sales experience required.
• 1 year of mortgage/real estate experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Associate degree or equivalent related experience preferred.
• Relevant military experience considered for veterans and transitioning service members.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Pay

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience.

Schedule

Availability is needed Monday through Friday 8:00 am to 5:00 pm with ability to work additional hours as needed.