Mortgage Consumer Direct Lender

Responsibilities

• Proactively contact potential customers through various channels; accept and make multiple sales calls daily (inbound and outbound) utilizing interpersonal and communication skills to generate mortgage applications through lead sources.
• Provide a comprehensive picture of the full features and benefits of mortgage products in a manner that is most relevant to the customer. Sell the most pertinent benefits positively and persuasively to each customer.
• Review the Arvest lead management system for leads of applicants, initiate contact and respond to any questions.
• Take applications over the phone, the Arvest website or the Arvest app and collect required financial/mortgage information.
• Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
• Recommend differing products based on customers’ needs and circumstances.
• Maintain a current knowledge base of the mortgage industry, mortgage products, lending practices and regulatory guidelines.
• Know and follow the Arvest lending policy, procedures, and underwriting requirements.
• Be cognizant of opportunities to exceed customer expectations by actively listening to the customer and making referrals when applicable.
• Build rapport and leverage customer relationships by meeting and exceeding their needs.
• Resolve all customer complaints personally or refer them to the appropriate area.
• If necessary, forward a copy of all written complaints to the manager for additional follow-up.
• Build “customer for life” relationships by providing routine and structured follow-ups to ensure each customer always looks to Arvest for future mortgage transactions.
• Ask for referral opportunities from existing customers to advance the scope and reach of our existing customer base and exceed department sales and personal goals.

Qualifications

• A high school diploma or general education degree (GED) is required.
• 1 year of sales experience required.
• 1 year of mortgage/real estate experience required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Associate degree or equivalent related experience preferred.
• Relevant military experience considered for veterans and transitioning service members.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Location

The position is located at 7300 College Boulevard in Overland Park, KS 66210.

Availability

Availability is needed Monday through Friday 8:00 am to 5:00 pm with ability to work additional hours as needed.

Company Overview

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission – people helping people find financial solutions for life.

Pay

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. The grade 13 pay range is $22.50 - $28.10 per hour.