Mortgage Consultant- Outbound Team

About the role

The Mortgage Consultant originates a variety of different types of loans focusing on servicing existing customers and first-time homebuyers. Responsibilities include responding to company-provided leads, engaging with consumers, obtaining necessary information, and ensuring compliance with lending regulations.

Responsibilities

• Respond to company-provided leads via phone
• Engage with consumers to determine their needs and offer appropriate products
• Manage loan pipelines from application to closing
• Obtain necessary information to close loans, including credit reports, income verification, and appraisals
• Avoid non-compliance with federal and state lending regulations
• Provide superior customer service
• Meet individual monthly sales goals
• Stay informed of industry trends
• Maintain compliance with the Newrez Code of Conduct

Qualifications and Education Requirements

• Associates or Bachelor’s degree preferred
• 2+ years’ origination experience in the mortgage or banking industry
• Active NMLS license
• Solid understanding of appraisals, title reports, and product guidelines
• Maintain mortgage licenses through annual continuing education

Skills, Abilities, and Knowledge

• Connect with borrowers, maintain a friendly demeanor, and provide excellent customer service
• Proficient in loan origination systems (H2O), CRM platforms (Salesforce), and communication tools (Microsoft Outlook, Teams)
• Ability to communicate effectively and return voicemails within 24 hours
• Detail-oriented and able to make careful decisions
• Independent and able to work efficiently in a fast-paced environment
• Professional communication skills

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Newrez Employee Emergency and Disaster Fund
• Volunteer Time Off
• Matching Gifts Program
• Grants, nonprofit resources, and volunteer opportunities

Pay and Schedule

A Good Faith Estimate of the compensation is $15,080.00 - $60,000.00. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.