Mortgage Consultant- Outbound Team

Position Summary

The Mortgage Consultant is responsible originating a variety of different types of loans all focused on servicing our existing customers and first home purchase business.

Duties and Responsibilities

• Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner from: internet, direct mail campaigns, referrals, or other special marketing campaigns.
• Engage with consumers, determine their needs, and offer the appropriate products.
• Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals.
• Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals etc.
• Ensure adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation.
• Provide superior customer service.
• Meet individual monthly sales goals.
• Stay informed of developing trends in the mortgage industry.
• Maintain compliance with the Newrez Code of Conduct.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Associates Degree or Bachelor's Degree preferred.
• Origination experience in the mortgage or banking industry required.
• 2+ years' origination experience.
• Active NMLS license.
• A solid understanding of appraisals, title reports and product guidelines.
• Must maintain mortgage licenses by completing mandatory annual continuing education.
• Experience utilizing persuasive communication skills, inside sales experience preferred.

Skills, Abilities, and Knowledge

• Ability to connect with borrowers, friendly demeanor, customer service oriented.
• Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), with the ability to adapt to new digital tools.
• Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours.
• Ability to work efficiently and accurately with proven success in a fast-paced environment.
• Must be detail-oriented and demonstrate careful decision-making skills.
• Ability to work independently with minimal supervision.
• Professional communication skills.
• Must pass a background check for state licensing.

Compensation

A Good Faith Estimate Of The Compensation Is 15,080.00 - 60,000.00. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW – Corporate Social Responsibility

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)