Mortgage Consultant

Job Description/Position Responsibilities

The MC will form deep working relationships with Financial Advisors and Personal Bankers. Assist in providing expert advice and problem-solving skills to help meet client mortgage needs. Ability to work as part of team assigned to a Complex /Branch level coverage and grows the market share through business referrals. Required to provide the best rate execution and proper product selection for the clients. Act as the “face” of the business by owning the client experience up to and including loan registration. This is achieved by following up on potential client referrals and working with the client to complete a high quality, accurate and compliant mortgage application. Work directly with Private Bankers (Field Sales) in order to help reach each complex /branch growth targets. Maintain and follow up on a pipeline of client referrals.

Analyze financial information to make an initial assessment regarding whether the clients and the property may qualify for a particular lending solution and find the best option for their particular mortgage solution. Participate in business partner’s events and office activities which promote our internal Home Loan team. Partner with Mortgage Specialist Team to ensure the seamless transfer of the loan application in a timely manner once the intent to proceed has been received.

• Multiple call campaigns
• Various bank initiatives
• Intricate client follow-up

Qualifications

• 4-8 years of relevant mortgage experience (Sales and/or Operations preferred)
• Experience in Client relationship management roles
• Experience in loan origination
• Established track record of developing and maintaining Client relationships in a Sales or Operational setting
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base
• High school diploma or equivalent required
• Wealth Management/Private Banking experience preferred

Skills/Abilities

• Extensive knowledge of mortgage products and client service experience
• In depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong communication skills, both written and verbal, and interpersonal skills required
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)