Mortgage Business Manager

About the role

The Mortgage Business Manager serves as a strategic and operational partner to the VP of Home Loans, supporting all facets of the mortgage department including operations, sales, marketing, secondary market activities, and business development. This role is responsible for driving departmental efficiency, supporting growth initiatives, coordinating cross-functional projects, and ensuring the mortgage division continues to evolve into a best-in-class lending operation.

Responsibilities

• Partner closely with the VP of Home Loans to support strategic initiatives, operational planning, and departmental execution
• Coordinate and manage cross-departmental projects to ensure milestones are met and deliverables align with organizational goals
• Collaborate with team leaders across operations, sales, marketing, and servicing to maintain alignment and support departmental growth
• Monitor departmental workflows and performance metrics, identifying opportunities to improve efficiency, consistency, and service quality
• Serve as a liaison between the mortgage sales team and marketing to support campaigns, communications, and business development initiatives
• Assist with onboarding and training of new team members, ensuring a smooth transition and consistent learning experience
• Support the development, implementation, and refinement of standardized processes, procedures, and documentation
• Assist with secondary market activities, including preparing loan files for sale, reviewing investor requirements, and coordinating with internal stakeholders
• Prepare reports, presentations, and updates for senior leadership regarding project status, departmental performance, and operational improvements
• Stay informed on industry trends, regulatory changes, and best practices, incorporating relevant updates into departmental processes and training

Qualifications

• High school diploma or equivalent required; advanced training or certifications in mortgage lending, project management, or business operations preferred
• Minimum of three (3) years of experience in mortgage lending, operations, or related business functions required
• Minimum of two (2) years of experience supporting leadership, managing projects, or coordinating cross-functional initiatives required
• Familiarity with FHA, VA, USDA, and conventional lending guidelines
• Proficiency with loan origination systems (LOS), document management tools, and standard Microsoft Office applications
• Ability to lead initiatives, influence without authority, and drive accountability across cross-functional teams