Mortgage Banker

Morgan Stanley Private Bank, National Association (MSPBNA), a division within Morgan Stanley Wealth Management, is one of the world's largest wealth management firms with over $2 trillion in client assets and more than 16,000 financial advisors. The Mortgage Banker serves as the single point of contact for Financial Advisors and their clients throughout the mortgage origination process, delivering tailored mortgage solutions for high-net-worth clients with complex income, asset, and vesting scenarios. This position can be based in a Wealth Management Branch Office, Dallas, TX, Tempe, AZ, or Purchase, NY.

Responsibilities

• Serve as primary point of contact and Subject Matter Expert for client interactions with Financial Advisors, their clients, and Private Bankers across verbal and written communication channels
• Provide consultation and advise on credit risk of high-net-worth clients, including high loan amounts and complex income, asset, and vesting scenarios, and recommend appropriate products and pricing
• Analyze client finances to provide tailored advice on loan products and financial solutions meeting specific client needs
• Manage Client/FA/PB expectations and communication throughout the mortgage process
• Coordinate with and oversee internal/external business partners (underwriting, credit risk) to ensure timely closings
• Obtain, analyze, and validate all loan processing documents — complex income, asset, credit, appraisal, insurance, and title — to satisfy underwriting conditions and support product/pricing negotiations
• Decision Conditional Pre-Approval Letters within policy framework, accurately identifying lending guidelines and conditions for loan approval
• Serve as primary escalation point for loans in process; provide alternative solutions, discern when to escalate further, and de-escalate situations as appropriate
• Manage inbound/outbound queue, multiple call campaigns, bank initiatives, and intense client follow-up
• Effectively manage a complex pipeline including Ultra High Net Worth and Private Wealth Management mortgage transactions
• Supervise Associate Mortgage Bankers: assess performance, hold accountable, and recommend advancement, compensation, or performance management to the Mortgage Banker Manager
• Provide training and guidance to Associate Mortgage Bankers, partners, and peers as appropriate
• Ensure compliance with banking regulations and company policies

Qualifications

• 10+ years of Wealth Management/Private Bank mortgage lending experience
• Currently holding position of Vice President (or equivalent) or higher
• High school diploma or equivalent required
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator

Skills

• Established track record of developing and maintaining client relationships
• Ability to meet individual and organizational loan production goals while maintaining a large client base
• Extensive knowledge of mortgage products and client service experience
• In-depth knowledge of compliance regulations and laws governing consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong written, verbal, and interpersonal communication skills
• Self-starter with strong sense of ownership; ability to manage time, prioritize, and plan effectively
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and various systems for accurate reporting and tracking
• Achieve high levels of Client and Financial Advisor satisfaction
• Proactively manage loan escalations to ensure timely resolution and enhanced client experience

Benefits

Morgan Stanley offers comprehensive employee benefits and perks, supporting employees and their families at every point along their work-life journey. The firm's values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — guide daily decisions. Employees work alongside diverse, collaborative teams in an environment that supports and empowers, with ample opportunity to move across the business for those who show passion and grit.

Pay

AVP – New York: Expected base pay between $85,000 and $140,000 per year at commencement of employment. Base pay is determined on an individualized basis and is only part of the total compensation package, which may include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and Morgan Stanley sponsored benefit programs.

Vice President – New York: Expected base pay between $110,000 and $190,000 per year at commencement of employment. Base pay is determined on an individualized basis and is only part of the total compensation package, which may include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and Morgan Stanley sponsored benefit programs.