Modern Workplace Technician

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging, as well as packaging tools and equipment used to apply bulk packaging materials. These products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Headquartered in Tampa, Florida, Signode is the Transit Packaging Division of Crown Holdings, Inc.

Benefits

• Comprehensive benefits package for full-time employees, including health, dental, vision, 401k, paid time off, life insurance, and wellness perks
• Benefits begin the month following the hire date

Pay

The hourly wage for this position ranges from $20.00 to $30.00, varying based on specific responsibilities and geographic location. Starting rate within this range will be determined by the candidate's experience, qualifications, and skillset.

About the role

The Modern Workplace Technician will acquire the knowledge and follow established processes to help provide an efficient IT support environment. This role will work closely with the team to ensure day-to-day support needs are met and will be part of a cross-functional team responsible for delivering IT services across the organization. The incumbent will collaborate with team members to provide effective solutions for business users and will support applications, desktop and laptop device management, and related IT services. The role will leverage technical knowledge and partner with senior team members to help establish and maintain an optimal workplace environment, contributing to the ongoing development of a modern workplace by administering and supporting various services and technologies, with a focus on Microsoft cloud solutions and endpoint management tools.

Responsibilities

• Participate in establishing a state-of-the-art workplace environment that supports modern ways of working, with a focus on digital collaboration, user experience, mobility, and security
• Contribute to identifying and evaluating emerging technologies, hardware and software solutions, methods, and techniques to determine their relevance and potential value to the organization's digital workplace
• Assist in the design, testing, implementation, and adoption of new technologies and collaboration tools within the modern workplace environment
• Collaborate with the team to effectively implement and support Modern Workplace portfolio services within a managed services environment
• Work with team members to define, enhance, and deliver workplace services that create value for business users
• Apply basic troubleshooting and configuration skills while developing advanced technical expertise in designing, deploying, and supporting solutions for new and evolving business needs
• Support the administration, configuration, and maintenance of Microsoft cloud services, endpoint management tools, and workplace technologies
• Assist in ensuring service quality, security, compliance, and operational excellence across the workplace technology environment
• Maintain technical documentation, knowledge articles, and standard operating procedures to support efficient service delivery and knowledge sharing
• Flexibility to travel to business unit locations throughout the EEU region as needed

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field, or an equivalent combination of education and experience
• Relevant IT certifications are a plus
• 2 to 3 years of experience in Information Technology, including experience as a Level 1 Technician in a customer service-focused support environment
• This is an office-based position; individuals are expected to be in the office 5 days per week

Skills

• General skills:
  • Troubleshooting and configuration of customer issues
  • Assists in the development of standards around the products of ownership
  • Ability to conduct root-cause analysis for service interruptions and establish preventive measures
  • Adheres to standards, best practices, and Service Level Agreements (SLAs)
• Technical skills:
  • O365/AD/Azure Administration – Basic skills in adding/removing permissions for access and licensing, adding/removing users and computers, and managing mailbox/shared mailbox permissions
  • Printer administration – Good knowledge and troubleshooting skills on printers and Print Server administration
  • VPN & MFA – Client installation and basic troubleshooting skills
  • PC Desktop and Laptop – Basic knowledge of diagnostics and testing, rebuilds, installations, and imaging of client computers
  • Microsoft OS & Office365 basic troubleshooting
• Administrative & Compliance skills:
  • Ability to operate remotely using tools like LogMeIN, GoToMyPC, TeamViewer, etc.
  • Ensure weekly status reports are produced
  • Operate in an ITIL framework and adhere to SOX compliance needs
  • Streamline hardware and software procurement
• Functional Success Drivers:
  • Problem Solving
  • Decision Making/Judgment
  • Interpersonal Savvy
  • Sense of Urgency
  • Adaptable
  • Team Player