Mobility Location Manager

About the role

The Mobility Location Manager represents Fleet Mobility Solutions LLC to customers, community leaders, business partners, vendors, and government entities. This role manages end-to-end phases of the program at the assigned location, including day-to-day operations, key metrics, and the employee lifecycle from hiring to training, coaching, and discipline.

Responsibilities

• Oversee daily Mobility Solutions operations, ensuring each location meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.
• Manage all operational aspects of the branch, including vehicle maintenance, location readiness, and staffing for all shifts.
• Manage daily workflows to address issues promptly and ensure smooth operations.
• Track and analyze key performance indicators (KPIs) such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction.
• Ensure compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.
• Lead end-to-end workforce management, including hiring decisions, training coordination, safety courses, and shift scheduling to meet operational goals.
• Evaluate staff performance and identify development opportunities.
• Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics.
• Ensure adherence to Mobility Solutions safety standards and local regulations using telematics, cameras, and safety scorecards.
• Handle or assist in resolving customer service and driver issues while on app.
• Coach staff and empower team members to engage in problem resolution and customer relations.
• Actively participate in the training, coaching, and mentoring of all branch staff.
• Complete performance reviews with all branch staff, discussing strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct Monthly Business Reviews with branch staff to ensure KPI knowledge.
• Maintain an environment of positive employee relations.
• Ensure all corporate policies and procedures are administered and followed appropriately by all personnel.

Requirements

• High School Diploma or general equivalency diploma required; Associate’s degree preferred.
• Previous management experience in a fast-paced environment.
• Result orientation with a demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology, financial and business acumen, and customer service resolution practices.
• Strong coaching ability and knowledge of labor & employment laws.
• Experience in operations management, project management, and data analysis/reporting.
• Highly organized with the ability to interface with multi-faceted, cross-functional teams.
• Expert knowledge of Microsoft Office Suite, including complex Excel analysis and PowerPoint.
• Strong time management skills and customer service aptitude.
• Flexibility and adaptability to changes.
• Excellent oral and written communication skills.

Pay

$75,000/year.

Benefits

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts – Theme Park Tickets, Gym Discounts, and more.