Location Manager

About the role

The Location Manager serves as the operational and cultural leader for their assigned Dermacare clinic(s), accountable for day-to-day performance, team leadership, and the consistent delivery of a high-quality, patient-centered MedSpa experience.

Responsibilities

• Oversee all daily MedSpa location operations, ensuring efficient workflows, smooth patient flow, and adherence to Dermacare standards.
• Ensure the clinic is consistently prepared to deliver a luxury-level patient experience, including readiness of staff, treatment rooms, supplies, and systems.
• Monitor operational performance and address issues proactively to minimize disruptions and maintain service excellence.
• Serve as the primary onsite operational decision-maker, escalating concerns appropriately to Regional Director when needed.
• Champion and cultivate a positive, inclusive, and professional work environment rooted in collaboration, accountability, and mutual respect.
• Provide daily leadership presence, guidance, and support to front office, clinical support, and ancillary staff.
• Coach, mentor, and develop team members through regular feedback, check-ins, and performance discussions.
• Partner with Regional Director and People Operations to support hiring, onboarding, training, performance management, corrective action, and employee relations as needed.
• Lead and facilitate regular team meetings and huddles focused on communication, alignment, and continuous improvement.
• Develop, manage, and optimize team schedules to align staffing levels with patient demand, provider availability, and business needs.
• Ensure appropriate coverage across all operating hours while balancing labor efficiency and employee well-being.
• Monitor attendance, timekeeping, schedule adherence, and time off usage in compliance with company policies and California labor requirements.
• Drive clinic revenue growth through proactive sales leadership, performance coaching, and accountability.
• Support lead generation efforts and ensure consistent follow-up within the Patient Journey process.
• Collaborate with the Brand Manager to set and execute location-specific revenue and growth goals.
• Identify local market opportunities to expand clinic reach and increase patient acquisition.
• Oversee inventory control for skincare products, injectables, medical supplies, and office materials.
• Maintain accurate inventory levels to support patient care while minimizing waste, expired products, and unnecessary costs.
• Coordinate ordering, receiving, and reconciliation of inventory in accordance with established processes.
• Partner with leadership and vendors as needed to support new products, services, and initiatives.
• Support onboarding and ongoing training for new and existing team members, ensuring clarity of role expectations and Dermacare standards.
• Facilitate or coordinate professional development opportunities, skill-building sessions, and operational training.
• Ensure timely, clear, and consistent communication across the clinic and with regional leadership.
• Ensure all team members complete required AP Academy trainings, including annual compliance trainings, accurately and by assigned due date.
• Reinforce compliance with policies, procedures, HIPAA, and applicable state and federal regulations.
• Partner closely with the Patient Care Coordinator to align operational execution with sales, conversion, and patient experience goals.
• Collaborate with providers to support efficient clinic flow, patient readiness, and a cohesive care team environment.
• Work with regional Marketing and AP support leadership on strategic initiatives, process improvements, and clinic-level projects.
• Provide feedback and insights from clinic operations to support continuous improvement and informed decision-making.

Requirements

• Minimum of 3 years of management experience, preferably in MedSpa, aesthetics, healthcare, or a related service-based environment.
• Demonstrated experience leading teams, managing operations, and driving performance.
• Strong communication, organization, and problem-solving skills.
• Ability to deliver and receive feedback effectively.
• Proficiency with scheduling systems, inventory tools, and clinic management software.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Leadership and coaching ability.
• Proactive people leader with the ability to identify performance trends early, address concerns constructively, and partner with Regional Director and People Operations on coaching, corrective action, and employee relations as needed.
• Strong operational and business acumen, including experience managing budgets, labor, and P&L performance while balancing efficiency, quality of care, and team engagement.
• Exceptional communication and collaboration skills, fostering effective partnerships with providers, Patient Care Coordinators, regional leadership, and cross-functional teams, with sound judgment around issue escalation and resolution.
• An analytical and goal-oriented mindset, capable of reviewing operational data, identifying trends, and implementing solutions that drive performance, efficiency, and patient satisfaction.
• A highly organized and adaptable individual, able to manage multiple priorities independently in a fast-paced clinical environment with minimal supervision.
• A deep commitment to a five-star patient experience, confidentiality, compliance, and ethical standards, ensuring adherence to HIPAA, company policies, and all applicable regulations.

Benefits

Competitive salary.
Medical, Vision, and Dental insurance.
Paid vacation and holidays.
401(k) Company Paid Life insurance.
Employee assistance program.
Employee discounts.
Professional development assistance.

Pay

TBD

Schedule

TBD

Benefits

TBD

Company

Dermacare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.