Mobile Service Technician (Salary Based)

Essential Functions

• Independently complete basic, thorough, and advanced physical repairs to damaged vehicles, including but not limited to, oil changes, tire rotations, warranty work, wire repairs, AC diagnostic/repairs, some suspension, brakes, and fuse box repairs.
• Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and clients on a daily and consistent basis.
• Act as a subject matter expert and adequately explain technical diagnoses and needed repairs to non-mechanical individuals on a consistent basis.
• Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components, and Advanced Safety Systems (ADAS).
• Continuously learn new technical information and techniques in e-learning or other training sessions in an effort to stay well-informed with rapidly changing automotive technology.
• Be responsible for test driving and/or moving customer vehicles at residence locations.
• Keep team management aware of mechanical and electrical repair problems as they occur.
• Adhere to all company and shop policy, procedure, safety, and environmental rules.
• Ensure compliance utilizing basic knowledge of applicable local, state, and federal laws.

Minimum Qualifications/Skills

• Two to three years of automotive dealership experience OR experience in an aftermarket repair facility as an Automotive Technician.
• Ability to operate large commercial vehicles on a daily basis.
• OEM scan tool and/or aftermarket scan tool experience and knowledge.
• Proficient in identification of faults, error messages, module corrections, etc.
• Strong automotive mechanical and electrical diagnosis, problem-solving, and repair experience.
• Firm understanding of mechanical repairs/services.
• Strong mechanical aptitude.
• Ability to effectively communicate with customers at all levels.
• Ability to create invoices and reports for services rendered, deliver and explain invoices to customers.
• Comfortable with technology, including various mobile devices (payments, tracking, reporting).
• Strong organizational skills and ability to multitask within multiple assigned responsibilities.
• Self-motivated, high energy, and a customer-focused perspective.
• Excellent communication, professionalism, punctuality, and attention to detail skills.

Physical Demands

• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Requires standing for extended periods with frequent stretching, reaching, walking, and stooping.
• May require some driving and typing.
• Requires excellent visual acuity and manual dexterity.