Mobile Service Field Specialist

About the role

We are looking for a high-energy leader to lead our Mobile Service program. This is a consultative, hands-on role combining business growth, change management, and technical training. You will work with dealership owners to embrace the future of automotive service, coach management teams on profitability, and train technicians in mobile units.

Role breakdown

• 50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers — selling the vision, overcoming objections, and building a profitable business model.
• 25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.
• 25% Hands-On Technical Training: Working in the Mobile Unit, demonstrating procedures and training technicians in the field.

Responsibilities

• Serve as SME for Mobile Service implementation, sales, operations, and workflow process mapping.
• Deliver technical and non-technical training at dealerships, other venues within the assigned territory, and virtually.
• Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service and repair procedures, MS demand generation, inspection-based sales, and customer satisfaction initiatives.
• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure, and vehicle checkup process.
• Support and conduct other non-technical training.
• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience and increase MS department revenue.
• Assist dealership management with the development and execution of dealership go-to-market plans.
• Observe dealership process activity and provide root cause analysis, action planning, and training to improve performance with proven ROI strategies.
• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
• Ensure robust parts stocking strategy to support MS operations.
• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
• Assist Dealers in recruiting and retaining MS Technicians and Coordinators.

Qualifications

• Passionate, resilient, and persuasive.
• Ability to talk to every level at the dealership and share best practices.
• High School diploma (Bachelor's degree preferred).
• 3+ years of customer-facing experience in the automotive industry.

Preferred qualifications

• Bachelor's Degree.
• 5+ years of experience in the automotive industry.
• Service in an aftermarket or dealership environment is a plus.
• Retail automotive experience is a plus.
• Exceptional public speaking and presentation skills — ability to command a room of 20 people or a 1-on-1 meeting with an owner.

Skills

• Wide-ranging background in automotive industry with corporate and retail knowledge.
• Knowledge of automotive service tools and equipment.
• Ability to train Technicians on Mobile Service tools and equipment.
• Understanding of basic automotive systems to effectively communicate to technicians and Coordinators.
• Knowledge of Automotive Service Sales Process and Techniques.
• Ability to deliver sales training to MS Coordinators and Advisors.
• Rich experience in automotive training and facilitation.
• Knowledge of automotive parts operations.
• Excellent written and verbal communication skills.
• Proven record of accomplishment with program leadership.
• Excellent organizational skills.

Competencies

• Strong communication skills, both oral and written.
• Strong analytical skills.
• Strong problem-solving skills.
• Exceptional collaboration and persuasion skills.
• Strong initiative and motivation.

Physical requirements

This is a physically demanding field role. You will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:

• Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.
• Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.
• Work in outdoor environments with varied temperatures and inclement weather alongside technicians.
• Travel 80% of the time (both driving and flying).