Mobile Service Coordinator/ BDC

Responsibilities

• Coordinate and schedule mobile service appointments efficiently and accurately.
• Act as the primary point of contact between customers and the service department.
• Handle inbound and outbound calls, responding promptly to customer inquiries and service requests.
• Manage service follow-ups, customer reminders, and appointment confirmations.
• Maintain detailed and organized records of service appointments and customer interactions.
• Collaborate with technicians and sales teams to ensure timely service delivery and customer satisfaction.
• Utilize dealership management systems to track and update customer information and service records.

Requirements

• Previous experience in a service coordinator, BDC, or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with computer systems and dealership software is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with a customer-focused approach.

Benefits

• Competitive hourly wage of $25.00 – $30.00, paid bi-weekly.
• Opportunity to work with a reputable and established automotive company.
• Supportive and collaborative team environment.
• Potential for career growth and development within the company.

About The Company

Theodore Robins Ford has been a trusted name in the automotive industry, committed to providing outstanding service and quality vehicles to the Costa Mesa community. Our dealership values integrity, customer satisfaction, and teamwork, making us a great place to grow your career.