Mobile Diesel Service Technician / Mechanic
About the role
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. The Mobile Diesel Service Technician / Mechanic performs heavy-duty mechanical truck repair and maintenance offsite at customer locations, develops relationships with customers to achieve labor sales quota and increase sales to assigned accounts in a designated territory, and analyzes customer operations for opportunities to increase service sales.
Responsibilities
- Performs routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision
- Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment
- Coordinates with Service Advisor for proper work scheduling of all mobile maintenance business
- Advises customer of needed service work and suggests additional labor, parts, and body shop sales (e.g., Preventive Maintenance Inspections, related service work)
- Follows safe work practices and procedures, uses safety equipment when required, responds to suggestions for working safely, and seeks assistance when necessary
- Ensures proper safety, care, and maintenance of company vehicles assigned to the technician
- Reports any damage to company or customer equipment or property immediately to supervisor
- Maintains favorable relations with customers
- Creates and closes repair orders in the MHC business system to document repair work performed and time spent
- Completes paperwork as required to accurately document work performed
- Controls business expenses within the approved expense budget and is responsible for tooling and parts inventory on the service truck
- Oversees operations of assigned customers in territory
- Calls upon key accounts (current and prospective) regularly
- Introduces items such as preventive maintenance, new products, and promotions; reemphasizes existing products and services and provides literature as necessary
- Responsible for achieving labor sales objectives and quota for assigned accounts
- Performs other duties as assigned by supervisor
Qualifications
- Minimum three years’ heavy-duty truck repair experience
- A/C, Brake, and DOT Annual Inspector certifications required
- Engine and Component certifications are a plus
- Must be self-motivated and capable of working with little supervision
- Must have a commitment to customer satisfaction and perform quality repairs
- Must have excellent communication skills
- Must have a positive can-do attitude
- Necessary tools to perform position responsibilities
- Class A or B CDL and/or DOT medical card may be required depending upon the size of the mobile service vehicle
Safety-sensitive position: This role has been designated as safety-sensitive. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety, including operating, repairing, maintaining, or monitoring heavy equipment, machinery, motor vehicles, or handling hazardous materials and/or waste.
Benefits
- Competitive Salary
- Medical, Dental, and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On-the-Job Training
About
MHC is an expansion of the original company, Ozark Kenworth, Inc., which started in Springfield, Missouri, in January 1975 with three employees in a temporary facility and no Parts or Service department. Today, MHC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. The company fosters an environment that helps employees realize their full potential — a place to grow as a person and a professional.