Mobile Diesel Service Technician / Mechanic
About the role
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. We have an opening for a Mobile Diesel Service Technician / Mechanic to perform heavy-duty mechanical truck repair and maintenance offsite at customer locations.
Responsibilities
- Develop relationships with customers to achieve labor sales quota and increase sales to assigned accounts in a designated territory
- Analyze customer operations for opportunities to increase service sales in the given territory
- Perform routine mechanical repairs and maintenance on heavy-duty truck equipment and related components with general supervision
- Coordinate customer repair orders with Service Manager and Shop Foremen for task assignment
- Coordinate with Service Advisor for proper work scheduling of all mobile maintenance business
- Advise customers of needed service work and suggest additional labor, parts and body shop sales whenever possible (e.g., Preventive Maintenance Inspections, related service work)
- Follow safe work practices and procedures, use safety equipment when required, respond to suggestions for working safely, and seek assistance when necessary
- Ensure proper safety, care, and maintenance of company vehicles assigned to the technician
- Report any damage to company or customer equipment or property immediately to supervisor
- Maintain favorable relations with customers
- Create and close repair orders in the MHC business system to document repair work performed and time spent completing repairs
- Complete paperwork as required to accurately document the work performed
- Control business expenses within the approved expense budget and maintain tooling and parts inventory on the service truck
- Oversee operations of assigned customers in territory
- Call upon key accounts (current and prospective) regularly
- Introduce preventive maintenance, new products, promotions, reemphasize existing products and services, and provide literature as necessary
- Responsible for achieving labor sales objectives and quota for assigned accounts
- Perform other duties as assigned by supervisor
Safety designation
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
- Minimum three years' heavy duty truck repair experience
- A/C, Brake and DOT Annual Inspector certifications required
- Engine and Component certifications are a plus
- Must be self-motivated and capable of working with little supervision
- Must have a commitment to customer satisfaction and perform quality repairs
- Must have excellent communication skills
- Must have a positive can-do attitude
- Necessary tools to perform position responsibilities
- Class A or B CDL and/or DOT medical card may be required depending upon the size of the mobile service vehicle
Benefits
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
About MHC
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975, opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.
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