Mobile Device Support - Digital Core HUB Partnering & Support
Hired by Matrix, Inc · Orlando, FL · 2 mo ago
On-siteArt & CreativeContract
Position Type: Contract
Onsite in Orlando, FL
Requirements
- 1 year of customer service or end-user support experience
- Experience in IT support, mobile device support, or end-user support
- Strong written and verbal communication skills, including presentation skills
- Strong organizational skills and ability to manage multiple tasks
- Self-motivated, detail-oriented, and comfortable working independently and collaboratively
- Ability to communicate effectively with all levels of the organization
Preferences
- Experience with iOS platforms
- Experience with Microsoft Office 365
- Familiarity with cybersecurity concepts
- Enterprise IT environment experience
- Demonstrated employment stability and successful completion of prior assignments
Responsibilities
- Work with end users to communicate IT environment changes and impacts
- Partner with vendors on service contracts
- Provide troubleshooting support for mobile devices and applications
- Develop user guides and instructions for application configurations
- Coordinate updates and upgrades for mobile devices
- Record and document processes and update existing documentation
- Support change and release processes for IT systems implementation
- Produce reports and perform clean-up activities
- Manage decommissioning and shipping of devices
- Ensure compliance with Mobile Policy guidelines