Mobile Tech Support
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse posting.
Content:
- Opening paragraph: "Posting Start Date: 9/11/26 Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here."
That's about the role/company. Could be "About the role" or maybe "About CPKC". We'll put under About the role
with that paragraph.
- PURPOSE OF THE POSITION: description. Could be part of About the role or separate. We'll include in About the role.
- POSITION ACCOUNTABILITIES: list of duties. Should be under Responsibilities
with - each.
- POSITION REQUIREMENTS: list of requirements. Could be under
Requirements
(or Qualifications). We'll decide: Requirements for education/experience; Qualifications maybe for specific skills? But we have many bullet-like items. We'll put under Requirements
with list.
- WHAT CPKC HAS TO OFFER: list of benefits. Under Benefits
with list.
- PRE-EMPLOYMENT REQUIREMENTS: Drug Testing, Background Investigation etc. Might be considered as part of Requirements? But it's separate. Could be under Requirements
as additional items, but maybe better as separate section? The instruction: include a section ONLY when posting has real specific content. Pre-employment requirements are specific. Could be under Requirements
as sublist? But we have no heading for that. Could create a section "Pre-employment Requirements" but not in allowed headings list. Allowed headings are only those listed. So we must fold into existing allowed headings. Likely under Requirements.
- BECOMING A RAILROADER etc: includes location change possibility, Management Conductor Program. That's more about role/culture. Could be under About the role or maybe under Responsibilities? Probably under About the role.
- CULTURE OF INCLUSION: EEO statement. That's boilerplate; we should remove EEO/equal-opportunity boilerplate. So drop that.
- Req ID etc: drop.
Thus we need to produce HTML with sections: About the role, Responsibilities, Requirements, Benefits. Possibly also Skills? The posting includes specific skills: experience with Apple/Microsoft technologies, MDM, carrier services, ServiceNow, Active Directory. Those could be under Skills. But we already have Requirements covering those. Could split: Requirements for education/experience, Skills for technical skills. But we must not create thin sections. Let's see if we have enough content for Skills separate: we have bullet items about experience with Apple/Microsoft technologies, MDM, carrier services, ServiceNow, Active Directory. That's substantive. Could make Skills section.
But we also have "University degree..." etc under Requirements. Could separate: Requirements (education/experience) and Skills (technical). That seems reasonable.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits.
Check if any Pay or Schedule info: none. So omit.
Now we need to preserve all substantive info, not invent or summarize away detail. Must not omit any substantive info. Let's extract all substantive sentences.
From opening: "Posting Start Date: 9/11/26 Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here."
We should keep that but maybe drop "Posting Start Date: 9/11/26" as metadata? It's minor metadata; we can fold into short p or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it. So we can drop the posting start date or include in a short p. Safer to drop it.
Thus About the role paragraph: "Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here."
Then PURPOSE OF THE POSITION: "The Mobility Services Analyst is a highly visible role within CPKC's Client Technology Services team, responsible for delivering seamless mobile support and solutions that enable business success across North America. As the primary contact for U.S. Mobility Services, you will combine technical expertise, analytical thinking, and customer-focused service to resolve complex mobility challenges, manage carrier services, and drive operational excellence. This position offers a unique opportunity to influence the employee technology experience while supporting the digital transformation of a growing and industry-leading railway."
We can incorporate that into About the role as additional paragraphs.
Now POSITION ACCOUNTABILITIES: list items (they are semicolon-separated but each sentence). Let's extract each:
- Provide end-to-end mobility support by resolving break/fix incidents, fulfilling mobile device and service requests, and managing annual end-of-life (EOL) device refresh and replacement programs while meeting established Service Level Agreements (SLAs)
- Administer and support mobile carrier services by provisioning, modifying, suspending, and deactivating mobile services through internal systems and carrier management portals, while serving as the primary escalation point for U.S. carrier-related issues
- Optimize mobility operations and costs through regular audits of mobile service plans, identifying underutilized services and cost-saving opportunities, and participating in monthly carrier review meetings to drive issue resolution and service improvements
- Ensure operational continuity and service excellence by providing backup support for Canadian Mobility Services, participating in the on-call rotation, and supporting business requirements outside standard operating hours, including evenings and weekends as needed
- Manage mobility assets and inventory by overseeing mobile device inventory, depot operations, inventory reconciliation activities, and ensuring accurate tracking and availability of devices and services
- Build strong relationships with customers, carriers, and stakeholders through daily customer interactions, collaboration with cross-functional teams, and frequent engagement with external mobile service providers, while maintaining the highest level of professionalism, customer service, and confidentiality
Now POSITION REQUIREMENTS: list items:
- Requires a University Degree (Computer Science, IT) or equivalent experience in working with large and highly complex systems. University degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience supporting large, complex technology environments. Railway industry and railway application experience is considered an asset
- 2-3 years of experience supporting Apple and Microsoft technologies, including iOS, iPadOS, Windows 10+, iPhones, and iPads, with strong troubleshooting and device management capabilities
- 2-3 years of hands-on experience administering Microsoft Intune or similar Mobile Device Management (MDM) platforms such as MobileIron, JAMF, or Workspace ONE, including device provisioning, policy management, and compliance support
- 2-3 years of experience managing mobile carrier services, with a solid understanding of wireless service plans, carrier support processes, and mobility operations. Experience supporting satellite phones and satellite communication services is an asset
- Experience utilizing service management platforms, preferably ServiceNow, including Hardware Asset Management, Incident Management, and Request Management, to support operational and service delivery activities
- Experience working with enterprise support tools and technologies, including Active Directory, with the ability to manage user access, support device lifecycle activities, and maintain efficient IT operations
Now WHAT CPKC HAS TO OFFER: list:
- Flexible and competitive benefits package
- Competitive company pension and/or retirement plans
- Employee share purchase plan
- Performance incentive plan
- Annual fitness subsidy
- Part-time studies program
Now PRE-EMPLOYMENT REQUIREMENTS: list:
- Drug Testing: This position is subject to a negative company drug test.
- Background Investigation: Criminal history check, Education verification, Professional references, Social Security Number verification
We should keep these as part of Requirements maybe.
Now BECOMING A RAILROADER: includes:
- As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
- Management Conductor Program: Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
We could put under About the role or Responsibilities? It's about role expectations. Could be under About the role as additional paragraph.
Now CULTURE OF INCLUSION: we must remove EEO boilerplate. So drop.
Now we need to output only HTML fragment, no markdown fences.
We'll structure:
About the role
Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
The Mobility Services Analyst is a highly visible role within CPKC's Client Technology Services team, responsible for delivering seamless mobile support and solutions that enable business success across North America. As the primary contact for U.S. Mobility Services, you will combine technical expertise, analytical thinking, and customer-focused service to resolve complex mobility challenges, manage carrier services, and drive operational excellence. This position offers a unique opportunity to influence the employee technology experience while supporting the digital transformation of a growing and industry-leading railway.
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC; you may be required to obtain or maintain a certification as a conductor or locomotive engineer.
Then Responsibilities:
Responsibilities
- Provide end-to-end mobility support by resolving break/fix incidents, fulfilling mobile device and service requests, and managing annual end-of-life (EOL) device refresh and replacement programs while meeting established Service Level Agreements (SLAs)
- Administer and support mobile carrier services by provisioning, modifying, suspending, and deactivating mobile services through internal systems and carrier management portals, while serving as the primary escalation point for U.S. carrier-related issues
- Optimize mobility operations and costs through regular audits of mobile service plans, identifying underutilized services and cost-saving opportunities, and participating in monthly carrier review meetings to drive issue resolution and service improvements
- Ensure operational continuity and service excellence by providing backup support for Canadian Mobility Services, participating in the on-call rotation, and supporting business requirements outside standard operating hours, including evenings and weekends as needed
Requirements
(or Qualifications). We'll decide: Requirements for education/experience; Qualifications maybe for specific skills? But we have many bullet-like items. We'll put underRequirements
with list. - WHAT CPKC HAS TO OFFER: list of benefits. UnderBenefits
with list. - PRE-EMPLOYMENT REQUIREMENTS: Drug Testing, Background Investigation etc. Might be considered as part of Requirements? But it's separate. Could be underRequirements
as additional items, but maybe better as separate section? The instruction: include a section ONLY when posting has real specific content. Pre-employment requirements are specific. Could be underRequirements
as sublist? But we have no heading for that. Could create a section "Pre-employment Requirements" but not in allowed headings list. Allowed headings are only those listed. So we must fold into existing allowed headings. Likely under Requirements. - BECOMING A RAILROADER etc: includes location change possibility, Management Conductor Program. That's more about role/culture. Could be under About the role or maybe under Responsibilities? Probably under About the role. - CULTURE OF INCLUSION: EEO statement. That's boilerplate; we should remove EEO/equal-opportunity boilerplate. So drop that. - Req ID etc: drop. Thus we need to produce HTML with sections: About the role, Responsibilities, Requirements, Benefits. Possibly also Skills? The posting includes specific skills: experience with Apple/Microsoft technologies, MDM, carrier services, ServiceNow, Active Directory. Those could be under Skills. But we already have Requirements covering those. Could split: Requirements for education/experience, Skills for technical skills. But we must not create thin sections. Let's see if we have enough content for Skills separate: we have bullet items about experience with Apple/Microsoft technologies, MDM, carrier services, ServiceNow, Active Directory. That's substantive. Could make Skills section. But we also have "University degree..." etc under Requirements. Could separate: Requirements (education/experience) and Skills (technical). That seems reasonable. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits. Check if any Pay or Schedule info: none. So omit. Now we need to preserve all substantive info, not invent or summarize away detail. Must not omit any substantive info. Let's extract all substantive sentences. From opening: "Posting Start Date: 9/11/26 Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here." We should keep that but maybe drop "Posting Start Date: 9/11/26" as metadata? It's minor metadata; we can fold into short p or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it. So we can drop the posting start date or include in a short p. Safer to drop it. Thus About the role paragraph: "Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here." Then PURPOSE OF THE POSITION: "The Mobility Services Analyst is a highly visible role within CPKC's Client Technology Services team, responsible for delivering seamless mobile support and solutions that enable business success across North America. As the primary contact for U.S. Mobility Services, you will combine technical expertise, analytical thinking, and customer-focused service to resolve complex mobility challenges, manage carrier services, and drive operational excellence. This position offers a unique opportunity to influence the employee technology experience while supporting the digital transformation of a growing and industry-leading railway." We can incorporate that into About the role as additional paragraphs. Now POSITION ACCOUNTABILITIES: list items (they are semicolon-separated but each sentence). Let's extract each: - Provide end-to-end mobility support by resolving break/fix incidents, fulfilling mobile device and service requests, and managing annual end-of-life (EOL) device refresh and replacement programs while meeting established Service Level Agreements (SLAs) - Administer and support mobile carrier services by provisioning, modifying, suspending, and deactivating mobile services through internal systems and carrier management portals, while serving as the primary escalation point for U.S. carrier-related issues - Optimize mobility operations and costs through regular audits of mobile service plans, identifying underutilized services and cost-saving opportunities, and participating in monthly carrier review meetings to drive issue resolution and service improvements - Ensure operational continuity and service excellence by providing backup support for Canadian Mobility Services, participating in the on-call rotation, and supporting business requirements outside standard operating hours, including evenings and weekends as needed - Manage mobility assets and inventory by overseeing mobile device inventory, depot operations, inventory reconciliation activities, and ensuring accurate tracking and availability of devices and services - Build strong relationships with customers, carriers, and stakeholders through daily customer interactions, collaboration with cross-functional teams, and frequent engagement with external mobile service providers, while maintaining the highest level of professionalism, customer service, and confidentiality Now POSITION REQUIREMENTS: list items: - Requires a University Degree (Computer Science, IT) or equivalent experience in working with large and highly complex systems. University degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience supporting large, complex technology environments. Railway industry and railway application experience is considered an asset - 2-3 years of experience supporting Apple and Microsoft technologies, including iOS, iPadOS, Windows 10+, iPhones, and iPads, with strong troubleshooting and device management capabilities - 2-3 years of hands-on experience administering Microsoft Intune or similar Mobile Device Management (MDM) platforms such as MobileIron, JAMF, or Workspace ONE, including device provisioning, policy management, and compliance support - 2-3 years of experience managing mobile carrier services, with a solid understanding of wireless service plans, carrier support processes, and mobility operations. Experience supporting satellite phones and satellite communication services is an asset - Experience utilizing service management platforms, preferably ServiceNow, including Hardware Asset Management, Incident Management, and Request Management, to support operational and service delivery activities - Experience working with enterprise support tools and technologies, including Active Directory, with the ability to manage user access, support device lifecycle activities, and maintain efficient IT operations Now WHAT CPKC HAS TO OFFER: list: - Flexible and competitive benefits package - Competitive company pension and/or retirement plans - Employee share purchase plan - Performance incentive plan - Annual fitness subsidy - Part-time studies program Now PRE-EMPLOYMENT REQUIREMENTS: list: - Drug Testing: This position is subject to a negative company drug test. - Background Investigation: Criminal history check, Education verification, Professional references, Social Security Number verification We should keep these as part of Requirements maybe. Now BECOMING A RAILROADER: includes: - As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. - Management Conductor Program: Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer. We could put under About the role or Responsibilities? It's about role expectations. Could be under About the role as additional paragraph. Now CULTURE OF INCLUSION: we must remove EEO boilerplate. So drop. Now we need to output only HTML fragment, no markdown fences. We'll structure:
About the role
Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
The Mobility Services Analyst is a highly visible role within CPKC's Client Technology Services team, responsible for delivering seamless mobile support and solutions that enable business success across North America. As the primary contact for U.S. Mobility Services, you will combine technical expertise, analytical thinking, and customer-focused service to resolve complex mobility challenges, manage carrier services, and drive operational excellence. This position offers a unique opportunity to influence the employee technology experience while supporting the digital transformation of a growing and industry-leading railway.
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements. Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC; you may be required to obtain or maintain a certification as a conductor or locomotive engineer.
Then Responsibilities:Responsibilities
- Provide end-to-end mobility support by resolving break/fix incidents, fulfilling mobile device and service requests, and managing annual end-of-life (EOL) device refresh and replacement programs while meeting established Service Level Agreements (SLAs)
- Administer and support mobile carrier services by provisioning, modifying, suspending, and deactivating mobile services through internal systems and carrier management portals, while serving as the primary escalation point for U.S. carrier-related issues
- Optimize mobility operations and costs through regular audits of mobile service plans, identifying underutilized services and cost-saving opportunities, and participating in monthly carrier review meetings to drive issue resolution and service improvements
- Ensure operational continuity and service excellence by providing backup support for Canadian Mobility Services, participating in the on-call rotation, and supporting business requirements outside standard operating hours, including evenings and weekends as needed