IOS/Mobile Device Support

About the Role

We are seeking a customer-focused Mobile Device Specialist to support and manage the organization's mobile technology environment. This role will be responsible for the deployment, configuration, maintenance, and troubleshooting of Apple devices, mobile applications, and Mobile Device Management (MDM) platforms.

Responsibilities

• Provide onsite and remote support for mobile devices, including iPhones, iPads, and other enterprise-managed devices.
• Configure, deploy, maintain, and troubleshoot Apple hardware and iOS operating systems.
• Administer Mobile Device Management (MDM) platforms, including Workspace ONE (AirWatch), to enroll, secure, monitor, and manage mobile endpoints.
• Perform device provisioning, enrollment, software deployments, OS upgrades, and device replacements.
• Support Microsoft Office and Microsoft 365 mobile applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Troubleshoot device connectivity, mobile applications, authentication issues, and synchronization problems.
• Manage the full mobile device lifecycle, including procurement, deployment, refreshes, returns, and asset tracking.
• Create and maintain documentation related to mobile device processes, configurations, and support procedures.
• Respond to support requests and resolve incidents while maintaining a high level of customer satisfaction.
• Collaborate with security, infrastructure, and support teams to ensure compliance with mobile device policies and standards.
• Educate end users on mobile device usage, security best practices, and supported mobile applications.

Requirements

• 2+ years of experience supporting and deploying Apple devices, including iPhones and iPads.
• 2+ years of experience administering or supporting Mobile Device Management (MDM) platforms such as Workspace ONE (AirWatch).
• 2+ years of experience in a customer-facing IT support role.
• 3-5 years of experience supporting Microsoft Office and Microsoft 365 applications.
• Experience troubleshooting mobile operating systems, applications, device configurations, and hardware issues.
• Strong understanding of mobile device enrollment, configuration, compliance, and security practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting macOS devices and Apple ecosystem technologies.
• Familiarity with Azure Active Directory, Microsoft Entra ID, and Microsoft 365 administration.
• Experience with enterprise mobility management, endpoint management, and device compliance policies.
• Previous experience supporting large-scale mobile device deployments and refresh initiatives.
• Experience working in a corporate IT support environment.

Skills

• Apple iPhone and iPad Support
• iOS Administration
• Workspace ONE (AirWatch)
• Mobile Device Management (MDM)
• Mobile Application Support
• Microsoft Office 365
• Device Enrollment and Provisioning
• Asset Management
• Endpoint Security
• Customer Service and End-User Support

Soft Skills

• Strong customer-first mindset with excellent interpersonal skills.
• Ability to communicate technical concepts to non-technical users.
• Highly organized with strong attention to detail.
• Ability to work independently and manage multiple priorities.
• Positive attitude and proactive approach to problem-solving in a fast-paced environment.

Pay

The pay range for this position is $25.00 - $31.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract, fully onsite position based in Madison, WI.