Mobile Device Support Specialist, Mid

Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer’s environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution.

About the role

As a mobile device support specialist on our team, you have the chance to shape security services by contributing to an automated mobile device platform. You’ll broaden your skillset into areas like preventative maintenance and grow your skills by merging mobile device management and security to create deliverables.

Responsibilities

• Provision, manage, maintain, and track end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.
• Configure and maintain mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives.
• Baseline and maintain end user mobile computing device configurations, including STIGs, and maintain configuration control and policy management of devices.
• Assist the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices.
• Interface directly with customers to provide training and to resolve issues related to services.
• Maintain mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization.
• Coordinate and manage accountability of new equipment, replacement equipment, and upgrades, and track the disposition of equipment throughout its lifecycle.

Requirements

• 6+ years of experience in Information Technology
• Experience with standing-up, operating, and maintaining an automated Mobile Device Management (MDM) platform and associated Information Technology (IT)
• Experience installing software and updating configurations to restore non-working lines or equipment to working condition
• Experience performing installation and preventative maintenance of mobile devices
• Ability to perform a variety of electronic and technical assignments on mobile devices and systems
• TS/SCI clearance
• HS diploma or GED
• DoD IAT Level II Certification
• Ability to obtain DoW 8140 certification under the Work Role Code 441 – Network Operations Specialist – Intermediate level or higher by October 1, 2026

Nice to have

• Ability to perform diagnostic and analysis on electronic devices
• Ability to modify or update electronic equipment
• Ability to maintain records and paperwork
• Ability to develop schedules for the repair of electronic devices

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development and tuition assistance
• Work-life programs and dependent care
• Recognition awards program for exceptional performance and superior demonstration of company values

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

Pay

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD).

Schedule

This posting will close within 90 days from the posting date.

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.