Mobile Crisis Specialist, Mid shift
SUMMARY OF POSITION
The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing behavioral health crises. They ensure continuity of care through safety planning, service linkage, and follow-up support, while maintaining accurate and timely documentation.
Essential Duties & Responsibilities
- Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
- Conduct rapid, comprehensive assessments of individuals in crisis, including evaluation of safety risk, suicide/homicide risk, and immediate support needs.
- Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
- Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
- Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
- Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
- Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
- Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
- Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.
Knowledge, Skills & Abilities
- Strong verbal de-escalation and active listening skills in high-stress situations
- Rapid clinical assessment and decision-making in dynamic, unpredictable environments
- Ability to build rapport quickly with individuals in acute emotional distress
- Maintain composure, sound judgment, and professionalism during high-intensity situations
- Work independently while also functioning effectively as part of a multidisciplinary team
- Knowledge of local behavioral health systems, resources, and crisis continuum of care
Qualifications
- Education Level: Bachelor's degree required. Four years of relevant experience may be substituted for education requirement upon approval.
- Years Of Experience: Experience with community-based service delivery and interdisciplinary collaboration preferred.
- Certification/Licensure: Must have valid driver's license and able to drive to community assessments.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
About the Role
This position operates Friday-Tuesday 12p-8p.
Skills
- Strong verbal de-escalation and active listening skills in high-stress situations
- Rapid clinical assessment and decision-making in dynamic, unpredictable environments
- Ability to build rapport quickly with individuals in acute emotional distress
- Knowledge of local behavioral health systems, resources, and crisis continuum of care
Requirements
- Valid driver's license and ability to drive to community assessments
- Experience with community-based service delivery and interdisciplinary collaboration
Qualifications
- Bachelor's degree required
- Four years of relevant experience may be substituted for education requirement upon approval
Pay
$18.20--$25.50
Schedule
Full time
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Company Information
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.