Mobile Crisis Specialist
Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
About the role
The Mobile Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing a behavioral health crisis. This position ensures continuity of care through safety planning, service linkage, and follow-up support while maintaining accurate and timely documentation in accordance with organizational, clinical, and regulatory standards. Mobile Crisis Specialists operate as part of a multidisciplinary crisis response team and contribute to a coordinated system of care that promotes safety, stabilization, and recovery in the community.
Responsibilities
- Respond to behavioral health crisis calls in the community, by phone, or via telehealth, providing timely, trauma-informed crisis intervention and stabilization services.
- Conduct rapid, comprehensive assessments of individuals in crisis, including evaluation of safety risk, suicide/homicide risk, and immediate support needs.
- Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
- Develop immediate, practical safety plans in collaboration with individuals served, incorporating natural support and community resources.
- Determine appropriate level of care and facilitate referrals to least restrictive, clinically appropriate services, including outpatient, inpatient, or community-based supports.
- Coordinate with law enforcement, emergency departments, 911/EMS, and other first responders when clinically indicated to ensure safety and continuity of care.
- Complete all required documentation of assessments, interventions, disposition decisions, and follow-up plans accurately and within required timeframes.
- Provide follow-up outreach as assigned to support stabilization, engagement in services, and reduction of future crisis episodes.
- Collaborate with internal teams and external partners, including behavioral health providers, hospitals, schools, and community organizations, to ensure coordinated care.
- Maintain professional, culturally responsive, and person-centered interactions with individuals, families, and community stakeholders.
- Participate in team meetings, clinical supervision, case consultation, and required training, including ongoing competency development in crisis intervention best practices.
- Adhere to organizational policies, performance standards, and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.
Requirements
- Bachelor’s in Social Work, Counseling, Psychology, or a related behavioral health field required. Master's degree preferred. Four years of relevant experience may be substituted for bachelor's degree requirement upon approval.
- Valid driver’s license and ability to drive to community assessments.
Skills
- Strong verbal de-escalation and active listening skills in high-stress situations.
- Rapid clinical assessment and decision-making in dynamic, unpredictable environments.
- Ability to build rapport quickly with individuals in acute emotional distress.
- Maintain composure, sound judgment, and professionalism during high-intensity situations.
- Work independently while also functioning effectively as part of a multidisciplinary team.
- Knowledge of local behavioral health systems, resources, and crisis continuum of care.
Benefits
- Medical, dental, and vision health coverage.
- Flexible Spending and Health Savings Accounts.
- 403b retirement plan with company match.
- Paid time off and ten paid holidays.
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
- Employee Resource Groups.
- Continuing education opportunities.
- Employee Assistance Program.
Pay
$18.20–$25.50 per hour.
Schedule
Part time.