Mobile Crisis Response - Coordinator - Champaign, IL

Position Summary

This position serves to provide a link between MCO's/Hospitals and Rosecrance's crisis programs through regular telephonic consultations to provide updates relating to crisis outcomes and providing discharge planning for clients. This position will also be monitoring and managing a variety of compliance related documents to ensure clients receive services in accordance with program fidelities. This position will coordinate with leadership and the crisis program workers across all Illinois regions to ensure task completion.

Qualifications

• Bachelor degree in Psychology, Counseling, Social Work, or other related field, or equivalent experience and training
• Must qualify at a minimum as a MHP per Illinois Department of Mental Health Rule 132
• Excellent written and oral communication skills
• Ability to quickly establish rapport
• Computer proficiency required
• Ability to navigate and complete documentation in the electronic healthcare record
• Able to accurately complete required documentation within the prescribed time frames
• Able to present and coordinate lectures for clients, parents, staff or community resources
• Self-starter with ability to work independently
• Able to work within a team
• Able to manage multiple deadlines
• Valid driver’s license and ability to meet Agency insurance requirements
• Own transportation

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership
• Utilize Electronic Health Record to open clients into services and to audit charts for necessary documentation
• Ensure crisis program fidelities are met in regard to discharge planning, MCO communication, and client staffing through monitoring documentation and performing these tasks as needed
• Communicate effectively with crisis program staff through consultations to receive necessary information to coordinate care with outside providers as well as to ensure accurate discharge planning is occurring
• Utilize documentation within Electronic Health Record to complete Utilization Reviews for clients in crisis programs for insurance providers
• Monitoring and managing crisis program compliance related documentation and communicating effectively with leadership and crisis program team members relating to documentation that is needing to be completed
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct
• Deliver exceptional customer service consistently to every customer
• Assume other related responsibilities as assigned by management

Schedule

Hours: Mon-Fri 8:30am-5:00pm
Shift: 1st shift

Work Location

Onsite - Rosecrance Walnut Office - Champaign, IL

Compensation

(Based on education, experience and credentials)
Starting salary - $53,851.20

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

About the Role

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you!

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership)