Crisis Worker, Mobile Crisis Response

About the role

Thresholds’ Mobile Crisis Response Team (MCRT) is dedicated to providing services and supports to individuals experiencing a mental health crisis. Our Crisis Workers respond to mental health crises in Kankakee County, offering an alternative to hospitalization or police response.

Responsibilities

• Answer calls to our crisis hotline and conduct a safety assessment to determine the appropriate response.
• Connect callers to appropriate services or providers, or provide face-to-face interventions with a Peer Engagement Specialist.
• Assist individuals in crisis with the least restrictive intervention possible, ranging from panic attack support to hospitalization.
• Distribute basic necessities to individuals in crisis, such as first aid items, water, or warm clothes.
• Offer follow-up services and document the services provided after each crisis response.
• Participate in professional development through self-directed projects and community outreach efforts during downtime between calls.

Requirements

• Must be able to remain in a stationary position for prolonged periods and occasionally traverse long distances and ascend/descend multiple flights of stairs.
• Must have a valid driver’s license (preferred).
• Must be available to work a flexible schedule: Monday - Friday 7:00am - 3:30pm.

Qualifications

• Passion for mental health advocacy.
• Effective communication and relationship-building skills.
• Ability to problem-solve.
• Strong writing skills.
• Good time management and organization skills.

Skills

• High school diploma or GED certificate and 5 years of supervised clinical experience.
• Bachelor’s degree in Psychology, Social Work, or related field.
• Bachelor’s degree in an unrelated field and 2 years of supervised clinical experience.
• Master’s degree in Psychology, Social Work, or related field.

Benefits

• Competitive pay range: $26.50 - $30.00 per hour.
• Generous PTO, dental, and vision insurance.
• Three medical insurance plans.
• 30% employer match on 403(b) retirement plan.
• Robust Employee Assistance Program (EAP).
• Mileage reimbursement.
• Public service loan forgiveness.
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC).

Pay

Base Rate: $26.50 - $30.00 per hour

Schedule

Monday - Friday 7:00am - 3:30pm

What sets Thresholds apart

• Competitive pay.
• Generous PTO, dental, and vision insurance.
• Three medical insurance plans.
• 30% employer match on 403(b) retirement plan.
• Robust Employee Assistance Program (EAP).
• Mileage reimbursement.
• Public service loan forgiveness.
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC).

Company Culture

The culture at Thresholds is collaborative and supportive, providing the tools and resources needed for the best client care. We foster an environment where all feel valued and respected, and every employee can be themselves, thrive, and support the agency’s mission.

Company Information

Thresholds is one of the oldest and largest community mental health organizations in Illinois. We are proud to be recognized as a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.