Mobile Communication and Device Administrator

About the role

The Mobile Communication and Device Administrator – United States is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across the U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost-effective.

Responsibilities

• Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
• Administer and facilitate mobile device management (MDM) platforms to enforce security policies and manage inventory.
• Support end-users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
• Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
• Monitor mobile usage and generate reports to identify cost-saving opportunities and ensure policy compliance.
• Maintain accurate records of mobile assets and user assignments.
• Develop and maintain documentation for mobile device policies, procedures, and user guides.
• Ensure compliance with data security and privacy standards related to mobile communications.
• Collaborate with EIT and security teams to implement mobile security protocols and respond to incidents.
• Stay current with mobile technology trends and recommend improvements to enhance productivity and efficiency.
• Integrate Artificial Intelligence (AI) to enhance mobile communication programs by improving efficiency, personalization, and decision-making.
• Supplier management responsibilities, ensuring cost-effective procurement, high-quality vendor performance, and strategic alignment with mobile technology needs.

Requirements

• Associates or Bachelors degree in Business Administration, Communication or related field.
• 3+ years of experience in mobile device administration (required)
• Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
• Experience with enterprise mobility management (EMM) solutions.
• Familiarity with telecom expense management tools.
• Knowledge of mobile security best practices and compliance standards.
• Project management experience in mobile technology deployments.
• Mobile communications Supplier relationship management

Personal Characteristics

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Empathy – Understands user needs and delivers responsive, personalized support.
• Passion – Demonstrates a genuine interest in mobile technology and continuous improvement.
• Enthusiasm – Brings positive energy to team collaboration and promotes adoption of new tools and practices.

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time