Mobile Associate, Billingual

About the role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required: No • DOT Regulated: No • Safety Sensitive Position: No

Skills

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)

Pay

Hourly base pay: $19.50, plus $5.00 per hour training pay during the first 90 days. After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays (≈4 weeks for new full‑time, ≈2.5 weeks for new part‑time annually)
• Paid parental and family leave
• Family building benefits, back‑up care, enhanced family support, childcare subsidy
• Tuition assistance, college coaching
• Short‑ and long‑term disability
• Voluntary AD&D, accident, life, disability, and long‑term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs