Mobile Assistant Branch Manager

About the role

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals. Shore United Bank is hiring a Mobile Branch Operations Manager (Mobile Assistant Branch Manager) to join our team. The Mobile Branch Operations Manager is responsible for supporting the overall management and operational effectiveness of the branch by ensuring efficient processes, regulatory compliance, and a high standard of customer service. This role partners with the Branch Manager to drive branch performance, support business development efforts, and provide leadership and guidance to branch staff. Serving as a key link between branch operations, customer service, and employee development, the Mobile Branch Operations Manager helps ensure the branch meets organizational goals while delivering a positive customer experience. The position plays a critical role in maintaining operational excellence, managing risk, and supporting the bank's growth and service objectives.

Responsibilities

• Supports the Branch Manager in overseeing the daily workflow of the branch.
• Assists Branch Manager in implementing business development strategies for the branch to achieve goals.
• Provides loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Makes business development calls to prospective new customers and to current customers to enhance customer relationships.
• Assists Branch Manager in efforts to reach profit, performance, and customer service goals.
• Serves as an active member of the branch team by performing all the duties of a Personal Banker, Branch Banking Supervisor, or Branch Banking Specialist as necessary.
• Provides investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Ensures the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Ensures branch facilities and maintenance needs are addressed.
• Assists with monitoring branch financial activities, perform audits, reviewing and preparing reports, and managing cash levels for branch.
• Attends and lead Branch Team huddles and meetings as scheduled.
• Manages branch operations when the Branch Manager is absent.
• Prepares and coordinates the scheduling of staff.
• Monitors, approves, and manages employee timekeeping for payroll.
• Provides constructive and timely performance evaluations for positions directly supervise.
• Keeps personnel informed and updated of pertinent policies and procedures.
• Meets one on one with the team on a regular basis to develop and mentor staff.
• Conducts branch team meetings and morning huddles on a regular basis.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines,