MMDI-AT-Account Manager

Job Summary

Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processes. If you want to help us continue to help others, this career opportunity might be for you. The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora led program.

Key Responsibilities

• Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
• Share industry related information with prospective students
• Weekly follow-ups with new students ensuring their positive transition to being an active student
• Contribute to team initiatives and outcomes
• Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
• Ensure all paperwork is completed accurately and in a timely manner
• Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
• Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
• Other duties as assigned

Experience and Education Required

• A high school diploma (GED acceptable)
• From an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience

Experience and Education Preferred

• An associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
• A track record of being successful in high-volume customer service setting
• Experience with CampusVue and/or Velocify software
• Self-motivated
• People-oriented
• Coachable

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Prolonged periods sitting at a desk and working on a computer

Work Environment

• While performing the duties of this job, the employee is usually not exposed to weather conditions
• The noise level in the work environment is usually moderate