Mitigation Project Manager - Annapolis, MD

About the role

ServiceMaster Restore - Crofton is a family-owned franchise providing 24/7 emergency response services for water, fire, smoke, and storm damage. We help homeowners and businesses recover after unexpected property losses with urgency, professionalism, and compassion. This role starts as a hands-on position with field involvement and transitions into a leadership-focused role as the division expands. We are looking for someone who can help build systems, manage projects, support business growth, and lead by example.

Responsibilities

• Division Growth & Operations
  • Help develop and grow the mitigation division from the ground up
  • Assist with creating workflows, operational systems, and production standards
  • Support hiring and training efforts as the team grows
  • Maintain quality control, accountability, and professionalism across projects
• Project Management & Field Operations
  • Respond to water, fire, mold, and storm damage losses
  • Perform site inspections, moisture mapping, and scope development
  • Coordinate mitigation services including extraction, demolition, drying setup, and cleanup
  • Monitor project progress and maintain communication with customers throughout the job
  • Ensure accurate job documentation, photos, and reporting
• Business Development
  • Build relationships with plumbers, HVAC contractors, property managers, insurance agents, and other referral partners
  • Help generate new business opportunities through networking and relationship building
  • Track lead activity and support division growth initiatives
• Financial & Administrative Responsibilities
  • Review project documentation and job profitability
  • Assist with estimates and insurance communication
  • Support collections, deductibles, and invoice follow-up as needed
  • Maintain awareness of project costs and operational efficiency

Qualifications

• Restoration, mitigation, construction, or project management experience preferred
• Xactimate experience is a plus
• Strong communication and leadership skills
• Ability to build trust with customers and referral partners
• Valid driver’s license
• Organized, dependable, and motivated mindset

Benefits

• Company vehicle
• Paid industry training and certifications
• Leadership development and advancement opportunities
• Monthly and/or quarterly performance incentives
• Free uniforms
• Training & development
• Company cell phone
• Paid holidays
• Full-time and part-time opportunities available
• Strong long-term growth opportunity within the company

Pay

Salary + commission