Mitigation Manager

Medical, Dental and Vision Benefits

• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Key Responsibilities

• Team Leadership

  - Recruit, train, and manage up to team members (technicians, crew leaders, coordinators). - Handle scheduling, timecards, and performance reviews. - Set goals for each team member that can be explained and measured; conduct annual, mid-year, and 90-day performance reviews with staff. - Conduct monthly staff meetings. - Use tools and reporting to budget and margin results (50%). - Drive response and urgency.

• Operations & Logistics

  - Oversee warehouse inventory, equipment tracking, vehicle maintenance, subcontractor compliance, and staffing needs. - Responsible for movement, care, and inventory of equipment in the warehouse and on jobsites, dispatching of Technicians, and On-Call Schedule.

• Financial & Estimates

  - Write and review job estimates using industry software. Manage job budgets to hit a 50% profit margin and handle collections (Accounts Receivable). - Mastery of Xactimate is required, along with the ability to learn systems like RMS, Luxor, and Sage. - Knowledge of Microsoft Office applications (Outlook, Word, Excel). - Complete estimates for Mitigation losses. - Review estimates written by Mitigation Crew Leaders.

• Client & Carrier Relations

  - Negotiate directly with insurance companies, resolve customer complaints, and market services to local industry professionals. - Maintain and create good relationships with insurance carriers and vendors. - Auditing of customer service complaints. - Recruit vendors and subcontractors; ensure subcontractor compliance.

• Experience

  - 5+ years in restoration emergency services and 2+ years in a management role. - High School Diploma or GED required. - Experience with writing Emergency Services (Mitigation) estimates. - IICRC certifications (like WRT or ASD) are highly preferred. - Extensive knowledge of emergency services within the restoration industry.

• Physical Requirements

  - Able to lift up to 50 lbs. - Drive a company vehicle while maintaining a clean driving record.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results